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shoe1976
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 13 (3,573 Views)

OfficeJet 6310 Will Not Install on Windows 7

I have an HP OfficeJet 6310 that I am trying to install on a computer operating on Windows 7 64-bit.  Using the Add A Printer feature, I am able to add the printer but it will only print - it will not scan.  When attempting to scan from the all-in-one, I get a message that says "No Scan Options."  I visited the HP website & downloaded the driver but when attempting to install the driver, I receive a message that says it did not fully install.  I am trying to install the printer via a wired USB connection but during the driver installation, when told to plug in the USB cable the driver does not recognize that the cable has been plugged in.  When using the driver downloaded from the HP website, I cannot install the printer to print or scan.  I am a bit confused because the all-in-one worked perfectly on both XP and Vista.  Please help.

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Tim
Posts: 27
Member Since: ‎11-26-2008
Message 2 of 13 (3,550 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

Hello.  Please try the solution given on the following HP.com URL:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02002372&cc=us&lc=en&dlc=en&product=3795406&tmp...

Although I am an HP employee, I am speaking for myself and not for HP. My posts and replies are my own.
Top Student
kaaallen
Posts: 5
Member Since: ‎10-06-2011
Message 3 of 13 (3,201 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

Hi

 

I am having the exact same problem, but cannot resolve it.  If you have, can you advise how

Honor Student
zenway
Posts: 1
Member Since: ‎11-27-2011
Message 4 of 13 (3,106 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

I have the same problem. You need to reinstall it with the Vista downloads, not the windows 7

Top Student
kaaallen
Posts: 5
Member Since: ‎10-06-2011
Message 5 of 13 (3,093 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

Many thanks, I will try this

Honor Student
haugh
Posts: 2
Member Since: ‎05-18-2013
Message 6 of 13 (1,732 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

The printer will print and copy, but the message when I try to scan says "No Scan Options"  What to do?

Honor Student
haugh
Posts: 2
Member Since: ‎05-18-2013
Message 7 of 13 (1,724 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

Cannot scan
Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 8 of 13 (1,703 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

Hello haugh,

 

Has this worked in the past, then stopped working?  Did you try to scan from the printer itself, or from the software on the computer?  Which printer do you have, and your operating system?


Thanks,

 

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Honor Student
Ninza
Posts: 2
Member Since: ‎10-09-2013
Message 9 of 13 (1,329 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

I bought HP Officejet 6310 All In One last couple years and now I could not install on Window 7. Please help.

 

Thanks

Retired
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 10 of 13 (1,319 Views)

Re: OfficeJet 6310 Will Not Install on Windows 7

Hi Ninza,

 

I would like to help you with your installation problem. Here is a document for Installing the Printer Software in Windows 7 for a Wired (Ethernet) Network Connection and on for Installing the Printer Software in Windows 7 for a USB Cable Connection.

 

Let me know if these worked or if you need further assistance.

 

Thank you,

I worked on behalf of HP.
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