01-08-2011 05:28 PM
I recently reinstalled the printer software from my CD and the printer appears to be working fine. I had no occasion to scan after reinstallation until today. When I attempted to scan I received a message "No scan option." I have been trying to correct problem by using the HP diagnostic and it found no problems. I tried to reinstall the HP software and thought it installed correctly; however, the instructions for installing instructed me to locate the installed folder, which should be in "C:\temp\HP_WebRelease." I cannot find such a folder. What do I do now? Thanks
01-11-2011 09:56 AM
Check the link below for the solution for No scan options.
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Although I am an HP employee, I am speaking for myself and not for HP.
05-27-2013 05:43 PM
I have tried all the solutions, but still doesn't work. I think that the unsolved problem is I am using the network shared officejet office 5610 all in one scanner, instead of local scanner. I would like to ask if I choose to use the computer which is local scanner to try these solutions, do you think will be working?
05-31-2013 01:37 PM
10-15-2013 09:41 AM
Sorry to hear you are having issues with your scanning option. Can you please let me know which Operating system you are running? Also I would like you to download and install the HP Print and Scan Doctor, it was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know the outcome once you run the PSDR, I hope to hear from you soon.
I got this informative information from www.hp.com
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)