01-28-2013 09:11 PM
I got a new laptop, HP 4540s, which is a Windows 7 64 bit machine--I downloaded the drivers from the HP site that say they are for this configuration, but when I attempt to install them I get an error message saying that they are not compatible with my OS--
Upon looking a little further, it looks as if HP is showing the same drivers for 32 bit and 64 bit systems--They list
Wondering what I can do as I really don't want to have to get another printer--
Does anyone have any suggestions?--Thanks much for any help anyone can offer--C
01-30-2013 01:14 PM
03-25-2013 10:21 AM
I'm trying to connect wirelessly since that was the whole reason I bought this printer in the first place --
I don't know what you mean by "is the printer still on the wireless network?" -- I have a brand new HP laptop and a brand new Cisco router -- I'm trying to load the driver per instructions, but as soon as I begin the installation process, I get a pop-up that says that the driver is not compatible with a 64-bit system despite the fact that that's what I selected to download from the HP site (and HP is showing the same driver for both 32- and 64-bit) --
I engaged in a lengthy online chat with an HP support chat person who just kept telling me to try installing the same driver over and over until I was so frustrated I wanted to throw the whole thing out the window --
Incicentely, it does show up as the default printer in my settings, it just won't print wirelessly -- So I'm presently stuck with having to pull the printer out into the room and extend a long USB cable to the laptop whenever I need to print, which is exceedingly inconvenient and defeats the purpose of having purchased a "wireless" printer --
I just want to be able to print wirelessly as I did with my old laptop --
Any help would be appreciated --
03-25-2013 03:54 PM
I have an idea.
Have you tried doing an Add new printer from Devices and Printers, computer will then try to find the printer on the network.
If this sounds difficult message me back and I will try and give you some more complete instructions.
I work for HP
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation