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jchiu8
Posts: 1
Member Since: ‎09-28-2010
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Officejet 7310xi - black ink cartridge won't align

I followed all instructions in the help FAQs to clean the connectors of both the cartridge connectors and the printer's connectors.  I've also bought a brand new HP original ink cartridge to test and the alignment failed.  When the alignment test page comes out, only b&w shows up. 

 

Is it that the color cartridge is depleted as well and I just need to replace that or is there another issue with alignment?

 

thx

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