Re: Officejet Pro 8500 printhead won't align (55 Views)
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Honor Student
Melvin15
Posts: 3
Member Since: ‎04-09-2014
Message 81 of 90 (378 Views)

Re: Officejet Pro 8500 printhead won't align

Will not print in black

Student
TomGF3
Posts: 1
Member Since: ‎04-15-2014
Message 82 of 90 (337 Views)

Re: Officejet Pro 8500 printhead won't align

I have worked for four months trying to get this printer to align, changing all the catridges, etc.  

Honor Student
Lineman3340
Posts: 4
Member Since: ‎07-02-2014
Message 83 of 90 (109 Views)

Re: Officejet Pro 8500 printhead won't align

When I first assembled the Officejet Pro 8500 with factory ink, it worked fine.  Once the cartridges ran out of ink, it never printed correctly again.

 

Now its useless, and I have purchased eight cartridges (which are not cheap) and talked to customer support.

 

This printer is nothing but junk.

 

Very dissatisfied!!

Honor Student
Lineman3340
Posts: 4
Member Since: ‎07-02-2014
Message 84 of 90 (109 Views)

Re: Officejet Pro 8500 printhead won't align

I have same problem.  Plus all the others on this screen.

Student
bbasra
Posts: 1
Member Since: ‎07-07-2014
Message 85 of 90 (81 Views)

Re: Officejet Pro 8500 printhead won't align

Hi, 

 

My 8500 is suffering the same symptoms.

 

After 1967 prints, prints are faded, won't print black anymore, diagnostic page is all pink.

 

I believe the printer is not fit for purpose under the Sale of Goods Act 1979. 

 

I bought it from the HP employee store (30/10/2011) and will contact them tomorrow.

 

Not happy.

 

 

 

 

 

 

Honor Student
Lineman3340
Posts: 4
Member Since: ‎07-02-2014
Message 86 of 90 (78 Views)

Re: Officejet Pro 8500 printhead won't align

NOT ONLY AM I UNHAPPY, IM LIVID! What a hunk of junk. I can't get my printer to print or copy. USELESS
Honor Student
Lineman3340
Posts: 4
Member Since: ‎07-02-2014
Message 87 of 90 (77 Views)

Re: Officejet Pro 8500 printhead won't align

That's about how long I've been trying to get my printer to work right. Now it's dead.
Top Student
minoru
Posts: 5
Member Since: ‎04-05-2013
Message 88 of 90 (66 Views)

Re: Officejet Pro 8500 printhead won't align

I'll second that! Why HP does not want to share a fix for this problem is beyond me so no more HP for me.

Regents Professor
Ciara_B
Posts: 6,115
Member Since: ‎11-27-2009
Message 89 of 90 (55 Views)

Re: Officejet Pro 8500 printhead won't align


bbasra wrote:

Hi, 

 

My 8500 is suffering the same symptoms.

 

After 1967 prints, prints are faded, won't print black anymore, diagnostic page is all pink.

 

I believe the printer is not fit for purpose under the Sale of Goods Act 1979. 

 

I bought it from the HP employee store (30/10/2011) and will contact them tomorrow.

 

Not happy.

 

 

 

 

 

 


Hi, have you followed the steps in the troubleshooting document below?

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c04261974

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
Evelynkh
Posts: 1
Member Since: ‎07-14-2014
Message 90 of 90 (33 Views)

Re: Officejet Pro 8500 printhead won't align

I have tried all steps shown here on this forum regarding the 8500A plus printer--I get printhead alignment errors but in addition I cannot get the printer to cancel the alignment mode.  I've shut down the printer multiple times, selected cancel alignment, etc., etc., but nothing resolves this.  How do I get the alignment to cancel?

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