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GraGra
Posts: 3
Member Since: ‎09-13-2012
Message 1 of 2 (308 Views)

Officejet Pro 8600 - Documents in print queue will not print

I've just intsalled a new Officejet Pro 8600 and connected it my network via wireless. It printed fine the first day but the next day docs just sat in the print queue but didn't print. I've tried running the HP Print and Scan Doctor and it said it fixed a problem with the print queue but still nothing printed! The only way I can get it to print at the moment is to stop &  restart the print spooler every time! The blue wireless light on the printer is on and the printer is set as my default

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 2 (293 Views)

Re: Officejet Pro 8600 - Documents in print queue will not print

Hi GraGra,

 

Do you have this issue with more than one computer?

 

Can you scan ok from this computer?

 

How far is the printer from the wireless router?

 

Do you have a lot of walls or metal objects between the printer and router?

 

 

I am an HP employee.

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