12-20-2013 03:14 PM
I have a new officejet Pro 8600; everytime I try to align the print head it prints four black lines one red line then there is a very loud pop and I am given a paper jam error. I have checked and double checked and I am pretty sure I removed all the packing. The printer will pri nt one page at a time just fine. But I can't use the advance feature like printing on both sides of the paper.
Any suggestions would be helpful. I can't even find the 800 number in the manual.
Thank you in advance.
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12-30-2013 11:07 AM
I have noticed your post about your Officejet Pro 8600 not aligning properly and showing a paper jam error. I am going to make a few suggestions for you and will post the links below. The links are to troubleshooting guides that I hope will help you with this issue.
I will also post the contact information for HP. If the steps do not help, I suggest calling HP's Technical Support to see if they have any other options for you.
Good luck to you,
12-30-2013 01:16 PM
Thank you for the troubleshooting suggestions. Unfortunately they did not resolve my problem. I followed your directions and called hp, we did some troubleshooting which lead to them sending me a new print head. Hopefully that will resolve the problem.
Again thank you.