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Grammy4
Posts: 5
Member Since: ‎10-31-2012
Message 1 of 3 (363 Views)

PHOTOSMART 310 SAYING BLACK CARTRIDGE MISSING OR DAMAGED

Photosmart C310 printer saying black cartridge missing or damaged.  It was working earlier tonight.  Took cartridge out & cleaned everything & reinstalled saying the same thing.  Also turned printer off & then back on and unplugged & replugged.  Always getting same printer screen response. Cartridge is about a week old.  my email address is sdwanner@comcast.net

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007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 3 (333 Views)

Re: PHOTOSMART 310 SAYING BLACK CARTRIDGE MISSING OR DAMAGED

Try the troubleshooting in this 'Use SETUP Cartridges' Error Message Displays on the Printer Control Panel document. Just ignore the setup cartridge reference since that is not your printer issue, but the troubleshooting steps are relevant.

007OHMSS

I was a support engineer for HP.

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Top Student
Grammy4
Posts: 5
Member Since: ‎10-31-2012
Message 3 of 3 (327 Views)

Re: PHOTOSMART 310 SAYING BLACK CARTRIDGE MISSING OR DAMAGED

I ended up getting a new black cartridge and so far working.  The ink supply did not indicate that black cartridge was low or empty.  Hopefully this will not happen again, but after seeing other messages it appears to be a common problem even though using genuine HP ink cartridges.

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