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Top Student
balloums
Posts: 3
Member Since: ‎01-11-2012
Message 1 of 6 (4,144 Views)
Accepted Solution

PhotoSmart C309g-m

Upgraded operating system to Win7 64 bit. Successfully installed printer. Can't find interface software. On Vista I had an icon on my desktop that allowed me to setup scans, etc. Is it a separate download and install from the software & printer drivers link? Name and where can I find it?

Master's Graduate
mtbaughs
Posts: 574
Member Since: ‎11-14-2011
Message 2 of 6 (4,134 Views)

Re: PhotoSmart C309g-m

The following link has software for your model

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3793676&lc=en&cc=us&dlc=en&lang=en&cc=us

 

Make sure full feature solution software has been downloaded and installed

I was an HP employee

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Top Student
balloums
Posts: 3
Member Since: ‎01-11-2012
Message 3 of 6 (4,129 Views)

Re: PhotoSmart C309g-m

Uninstalled, reloaded full version, ran the install exe. Noticed that during the software install it stated "installing 1 of 1 items ... driver. It doesn't seem to have installed the software. Is there a separate exe that I need to run to install the software?

Top Student
balloums
Posts: 3
Member Since: ‎01-11-2012
Message 4 of 6 (4,121 Views)

Re: PhotoSmart C309g-m HP Solution Center

Just as an FYI ... the reason HP Solution Center was not installing even though I was using the full version of the software/driver download for the C309g is because Adobe Flash Player and Adobe Reader were not installed after upgrading to Win7. Once the products were installed I reran the full blown software/driver executable and all issues were resolved.

Honor Student
kay33lyn
Posts: 2
Member Since: ‎12-30-2012
Message 5 of 6 (2,299 Views)

Re: PhotoSmart C309g-m

this update does not support any hp device you have on your pc.  you do not need his software update.

This is the msg I recd.  Now what????

Honor Student
kay33lyn
Posts: 2
Member Since: ‎12-30-2012
Message 6 of 6 (2,297 Views)

Re: PhotoSmart C309g-m

didn't install as the system says . "this update does not support any hp device you have on your pc. you do not need his software update ." Now what???
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