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PhotoSmart D110 stopped working after email patch applied
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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 11 of 33 (272 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi corig1,

 

I will update this post if I get any additional information. Have wonderful evening.

I am an HP employee.

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corig1
Posts: 17
Member Since: ‎05-14-2012
Message 12 of 33 (267 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi. Thanks, you too. I will be checking ;-)

 

Thanks

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kell9898
Posts: 3
Member Since: ‎05-13-2012
Message 13 of 33 (261 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Printer is still not working.  It now shows up as a separate Wireless Connection.

 

My printer should be under warranty - what other options do I have as I just downloaded D110 code again and printer is  still not found.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 14 of 33 (246 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi kell9898,

 

Try using the scrubber built into the CD or Download.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80511-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80511-1&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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corig1
Posts: 17
Member Since: ‎05-14-2012
Message 15 of 33 (222 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi PCWIZARD.. Just wanted to see if any update on this. This time around I have to keep reinstalling the printer. Thanks

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 16 of 33 (214 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi corig1,

 

Code 28 error under Other devices should not cause you to continue to reinstall the software unless you are trying to run driver update on that device tree. Having the exclamation mark on this device in the Other devices tree will not affect your ability to use the printer. Do you have some other problem other than the code 28 in Other Devices?

I am an HP employee.

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corig1
Posts: 17
Member Since: ‎05-14-2012
Message 17 of 33 (208 Views)

Re: PhotoSmart D110 stopped working after email patch applied

The 28s also seem to happen around when the solution center fails to launch because it cannot connect to the printer. I do not know whether the issues are related. Either way it would be great if this were fixed. How does this device even pass WHQL?

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 18 of 33 (206 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi corig1,

 

Do you have the same issue when the printer is connected USB to the computer?

I am an HP employee.

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corig1
Posts: 17
Member Since: ‎05-14-2012
Message 19 of 33 (205 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi. No, I only use a wireless connection.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 20 of 33 (203 Views)

Re: PhotoSmart D110 stopped working after email patch applied

Hi corig1,

 

I understand you are using wireless. Hooking it up with USB would assist in isolating the issue. Let me know if you are willing to test over USB?

I am an HP employee.

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