HP Support Forums
Join in the conversation.
04-18-2012 06:17 PM - last edited on 05-01-2012 03:18 PM by rcspencer
I've download new drives & updates, plugged in all the cords, printed a calibration page but I can't print from my computer. I've run HP diagnostic tool & get printer is not connected message. I've switch USB ports & cables but still can't connect. My OS in Windows Vista 32 bit.
Solved! Go to Solution.
04-19-2012 07:15 AM
Does the printer show on your taskbar in the bottom-right corner of your desktop?
This article might have some helpful information within it to discover what is causing this issue on your computer:
Hope this helps but pleae post back if it isn't fixed!
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.
04-19-2012 07:28 AM
Have you tried to see if the printer will work on a different machine? Also are you using a USB hub or a USB port on your computer case? If so try plugging the printer into the back of the computer directly in the motherboard.
When a solution is found please mark the post that solves your issue.
05-31-2012 12:55 PM
This printer has been used and works with my IMAC, until I unplugged both the IMAC and printer and moved them to a new location.
;Now, with the USB cord connected, computer on, and paper in the tray, when I send a print job to the printer it will not print and gives the error message "printer offline". How do I fix this?