Question
Reply
 
Honor Student
Raj1968
Posts: 2
Member Since: ‎06-28-2014
Message 1 of 3 (76 Views)
Accepted Solution

Photosmart C309A not installing on Windows 8.1

Hello.

I have managed to download the correct software and double the download so it extracts but after exrtraction nothing happens.

Can anyone help?

 

Provost
ShlomiL
Posts: 9,679
Member Since: ‎01-03-2011
Message 2 of 3 (63 Views)

Re: Photosmart C309A not installing on Windows 8.1

Hi,
Follow the steps below and check if that resolve the issue:

1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select Never and confirm by clicking the Turn Off button.
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.

8. Only if the issue persists reboot your PC and launch the installation once again

9. Open McAfee and re-activate Real Time Scanning.

Regards,
Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Honor Student
Raj1968
Posts: 2
Member Since: ‎06-28-2014
Message 3 of 3 (55 Views)

Re: Photosmart C309A not installing on Windows 8.1

Hi ShlomiL,

 

Thank you very much for your help, problem solved.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation