Pick up rollers not working (79 Views)
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Student
simon72
Posts: 1
Registered: ‎09-07-2013
Message 1 of 2 (79 Views)

Pick up rollers not working

I have an HP Photosmart Wireless C310. The pick up rollers rotate when there is no paper in it, but they do not rotate and advance the paper when there is paper in it.  Can you suggest a solution ?

Regents Professor
Rudy1906
Posts: 4,893
Registered: ‎10-11-2012
Message 2 of 2 (64 Views)

Re: Pick up rollers not working

Sorry that you are having a problem with the no pick. 

 

Here is a link that may assist you with the problem. 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03091935&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

Try cleaning the rollers with lint free cloth and water. 

 

Let me know if all of this helps. 

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