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Student
twowheeler58
Posts: 1
Member Since: ‎07-13-2012
Message 1 of 4 (2,962 Views)

Printer Failure Officejet 6600

Product name: HP Officejet 6600 e-All-in-One Printer - H711g
Model name: CZ155A

Operating system:  N/A, printing wirelessly from iPad

 

This printer worked great for the first month, now it only reports:

 

Printer Failure

There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.

 

I also unplugged it and tried again.  Nothing changes, it won't do anything.

 

It is still under warranty.  What should I do?

 

 

 



Honor Student
glitchbent
Posts: 2
Member Since: ‎08-01-2012
Message 2 of 4 (2,880 Views)

Re: Printer Failure Officejet 6600

I finally managed to fix this problem!

 

If you have your 4 original Setup Cartridges, put those in and let the printer go through its long, automated setup process. Then once you are back to the main menu, put the new cartridges back in (I swapped mine in one by one. Closing the cover each time and letting the printer recognize one new cartridge at a time).

 

This is what worked for me! Hope that helps!

Intern
leowinder
Posts: 39
Member Since: ‎09-16-2011
Message 3 of 4 (2,745 Views)

Re: Printer Failure Officejet 6600

Hi twowheeler and glitchbent,

 

Please try this: There is a new firmware on the hp.com. Hope this can resolve the printer failure issue...

 

Here's the link to get the latest firmware: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-106604-2&cc=us&dlc=en&lc=en...=

Hi, I am a HP employee. I am speaking for myself.
Honor Student
R_K_L
Posts: 3
Member Since: ‎07-16-2013
Message 4 of 4 (1,141 Views)

Re: Printer Failure Officejet 6600

Clicking on the link got me a page of gobbledy **bleep**. That's all.

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