Printer assistant for Officejet Pro 8600(N911a) (2788 Views)
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Grad Student
Nuccii
Posts: 228
Member Since: ‎10-27-2009
Message 1 of 10 (2,788 Views)
Accepted Solution

Printer assistant for Officejet Pro 8600(N911a)

On opening the printer destop icon I have 4 options. HP Printer Assistant, Set Preference, See What's Printing and Customize your printer.  HP Printer Assistant will not open.  How do I get it to open so I may have access to the tools. I am running this as a wireless printer under Windows 7(64 bit)

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Distinguished Professor
DevRao
Posts: 2,663
Member Since: ‎02-03-2010
Message 2 of 10 (2,783 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi,

Please perform the steps mentioned below.

1.    Go to “C:\Program Files\HP\<Printer Model>\Bin\UDC_Files” folder
2.    Look for “localize_1033.json” file and rename it to “localize_1033.json.old”
3.    Look for “tasks.json” file and rename it to “tasks.json.old”
4.    Go to Driver CD or Install Location (whichever is the latest)
5.    Look for Full_x86.cab or Full_x64.cab (OS Dependent – {64bit OS select Full_x64} {32bit OS select Full_x86 })
6.    Open the CAB File
7.    Look for “UDC_Files_localize_1033” and “UDC_Files_tasks”
8.    Extract the file to “C:\Program Files\HP\<Printer Model>\Bin\UDC_Files”
9.    Rename the “UDC_Files_localize_1033” to “localize_1033.json”
10.    Rename the “UDC_Files_tasks” to “tasks.json”
11.    Go to “C:\ProgramData\HP\<Printer Model>”
12.    Look for “HPUDC” folder and rename it to “HPUDC_1”
13.    Close all Windows
14.    Make sure the printer is Online (Make sure you are able to Open the EWS Page or able to Print and Scan)
15.    Open HP Printer Assistant and check

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Grad Student
Nuccii
Posts: 228
Member Since: ‎10-27-2009
Message 3 of 10 (2,782 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Re step 1. There is no UDC_Files folder in the Bin folder nor do I find it in my system! The only folder in the Bin folder is Utils.
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Distinguished Professor
DevRao
Posts: 2,663
Member Since: ‎02-03-2010
Message 4 of 10 (2,779 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi,

 

Is full feature software installed or just basic driver ?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Grad Student
Nuccii
Posts: 228
Member Since: ‎10-27-2009
Message 5 of 10 (2,773 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Don't know if the full feature software installed or not. When I inserted the CD I followed the instructions. Note that the tools features do and work on the printers screen but not on the computer.
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Grad Student
Nuccii
Posts: 228
Member Since: ‎10-27-2009
Message 6 of 10 (2,765 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

I uninstalled the software, downloaded the complete package version 28.8 instead of using the CD that came with the printer, Version 24.4. Everything now appears to be working fine. Kudos to DevRao for the help given.

Problem solved
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Distinguished Professor
DevRao
Posts: 2,663
Member Since: ‎02-03-2010
Message 7 of 10 (2,762 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi,

 

Glad to know that the issue is resolved.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
dalinkwent
Posts: 2
Member Since: ‎06-26-2014
Message 8 of 10 (268 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

I know this is an old thread, but i could not locate the HPUDC file.Can you help me out

HP Support Agent
MissTeriLynn
Posts: 3,360
Member Since: ‎09-03-2013
Message 9 of 10 (239 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi dalinkwent,

 

It looks like the original customer had the same issue, but was able to resolve it in the post that they marked as the solution in this thread. Have you tried what they suggested yet?

Please click “Accept as Solution ” if you feel my post solved your issue, as it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Honor Student
dalinkwent
Posts: 2
Member Since: ‎06-26-2014
Message 10 of 10 (228 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Downloading the full installation package and doing a clean install did not help. I did find another solution to the problem which worked perfectly for me. Even though the solution was for a Windows 8 computer, it worked for my Windows Vista machine.

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Software-Error-Related-to-Windows-8-No...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation