Printer assistant for Officejet Pro 8600(N911a) (2018 Views)
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Tutor
Nuccii
Posts: 12
Registered: ‎10-27-2009
Message 1 of 7 (2,018 Views)
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Printer assistant for Officejet Pro 8600(N911a)

On opening the printer destop icon I have 4 options. HP Printer Assistant, Set Preference, See What's Printing and Customize your printer.  HP Printer Assistant will not open.  How do I get it to open so I may have access to the tools. I am running this as a wireless printer under Windows 7(64 bit)

Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 2 of 7 (2,013 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi,

Please perform the steps mentioned below.

1.    Go to “C:\Program Files\HP\<Printer Model>\Bin\UDC_Files” folder
2.    Look for “localize_1033.json” file and rename it to “localize_1033.json.old”
3.    Look for “tasks.json” file and rename it to “tasks.json.old”
4.    Go to Driver CD or Install Location (whichever is the latest)
5.    Look for Full_x86.cab or Full_x64.cab (OS Dependent – {64bit OS select Full_x64} {32bit OS select Full_x86 })
6.    Open the CAB File
7.    Look for “UDC_Files_localize_1033” and “UDC_Files_tasks”
8.    Extract the file to “C:\Program Files\HP\<Printer Model>\Bin\UDC_Files”
9.    Rename the “UDC_Files_localize_1033” to “localize_1033.json”
10.    Rename the “UDC_Files_tasks” to “tasks.json”
11.    Go to “C:\ProgramData\HP\<Printer Model>”
12.    Look for “HPUDC” folder and rename it to “HPUDC_1”
13.    Close all Windows
14.    Make sure the printer is Online (Make sure you are able to Open the EWS Page or able to Print and Scan)
15.    Open HP Printer Assistant and check

Although I am an HP employee, I am speaking for myself and not for HP.

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Tutor
Nuccii
Posts: 12
Registered: ‎10-27-2009
Message 3 of 7 (2,012 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Re step 1. There is no UDC_Files folder in the Bin folder nor do I find it in my system! The only folder in the Bin folder is Utils.
Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 4 of 7 (2,009 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi,

 

Is full feature software installed or just basic driver ?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Tutor
Nuccii
Posts: 12
Registered: ‎10-27-2009
Message 5 of 7 (2,003 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Don't know if the full feature software installed or not. When I inserted the CD I followed the instructions. Note that the tools features do and work on the printers screen but not on the computer.
Tutor
Nuccii
Posts: 12
Registered: ‎10-27-2009
Message 6 of 7 (1,995 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

I uninstalled the software, downloaded the complete package version 28.8 instead of using the CD that came with the printer, Version 24.4. Everything now appears to be working fine. Kudos to DevRao for the help given.

Problem solved
Distinguished Professor
DevRao
Posts: 2,504
Registered: ‎02-03-2010
Message 7 of 7 (1,992 Views)

Re: Printer assistant for Officejet Pro 8600(N911a)

Hi,

 

Glad to know that the issue is resolved.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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