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Gerri1712
Posts: 3
Member Since: ‎12-12-2010
Message 1 of 6 (1,943 Views)

Printer does not display ink levels C4280

I own a Photosmart C4280 All In One printer.   Ink levels do not display any longer.  I use the authentic HP ink. 

How do I get this feature turned back on?

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erico
Posts: 26,916
Member Since: ‎01-07-2009
Message 2 of 6 (1,934 Views)

Re: Printer does not display ink levels C4280

Hi,

 


Gerri1712 wrote:

I own a Photosmart C4280 All In One printer.   Ink levels do not display any longer.  I use the authentic HP ink. 

How do I get this feature turned back on?


 

Reinstall the full featured software for your printer if that is true for all of the cartridges.

 

If you are using a non original cartridge (and that is not recommended)  the cartridge ink level is not displayed because the chip on the cartridge that interfaces with the printer firmware is not present.

 

regards,

erico

****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Gerri1712
Posts: 3
Member Since: ‎12-12-2010
Message 3 of 6 (1,929 Views)

Re: Printer does not display ink levels C4280

I am using the original cartridge as specified by HP. 

 

I will reinstall the printer as you suggested as I have the CD disk....however.....I am awaiting a new CD Rom drive this week and cannot fix it via the disk.

 

Can I reinstall directly from from HP website?

 

Thanks

Provost
erico
Posts: 26,916
Member Since: ‎01-07-2009
Message 4 of 6 (1,921 Views)

Re: Printer does not display ink levels C4280

 


Gerri1712 wrote:

I am using the original cartridge as specified by HP. 

 

I will reinstall the printer as you suggested as I have the CD disk....however.....I am awaiting a new CD Rom drive this week and cannot fix it via the disk.

 

Can I reinstall directly from from HP website?

 

Thanks


The first thing to do is uninstall the old driver from the control panel-->software.

You can download the full featured driver from HP and then install it. 

 

regards,

erico

 

 

regards,

erico

****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Gerri1712
Posts: 3
Member Since: ‎12-12-2010
Message 5 of 6 (1,917 Views)

Re: Printer does not display ink levels C4280

OK....I am operating Vista 32 bit...however the drop down menu on the site only displays Vista 64 bit. 

 

Can I still install the printer?

Provost
erico
Posts: 26,916
Member Since: ‎01-07-2009
Message 6 of 6 (1,903 Views)

Re: Printer does not display ink levels C4280

There are two different ones. The one that says only Microsoft Windows Vista is the32-bit software. Download and install that one. I can see where the lack of consistency might easily confuse someone.

 

regards,

erico

 

****I am a volunteer, I don't work for Microsoft or HP****

2014 Microsoft MVP - Microsoft Windows Expert - Consumer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation