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Printer region code
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Bob_Headrick
Posts: 16,311
Member Since: ‎11-17-2008
Message 61 of 79 (512 Views)

Re: Printer region code


Drukkerij wrote:

Hello,

 we bought a smal flower and golfball printer in China;

It's comes with HP802 cartrigde.

In Europe it's is HP301, but dosn't work

 Because it isn't a HP printer but only has parts of it. Technical support won't help us.

 How can i change the region code myself.

It works with driver:  HP deskjet 1000 J100a 

Thanks for helping me, so i can buy HP cartrigde local 


You will need to contact whoever made the printer or the dealer for support.  HP or foks here on the forum will not be able to help with a third party design.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

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Honor Student
Drukkerij
Posts: 2
Member Since: ‎02-18-2014
Message 62 of 79 (506 Views)

Re: Printer region code

 

 

I did contact them,

i have to buy HP802 in Asia/india

shipping cost are very high

 

Tnx for your quick response

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Shyam0305
Posts: 2
Member Since: ‎04-11-2014
Message 63 of 79 (431 Views)

Re: Printer region code

How to send you a private message?

 

 

Student
Licazy
Posts: 1
Member Since: ‎07-22-2014
Message 64 of 79 (351 Views)

Re: Printer region code

I am having the same problems with a photosmart C3180. I bought it in Italy and now I am in Brazil. In can't find an email to get in touch with Hp Support.
HP Support Agent
JERENDS
Posts: 3,250
Member Since: ‎03-11-2014
Message 65 of 79 (343 Views)

Re: Printer region code

Hello Licazy,

Welcome to the HP Support Forums!

 

Here is the Support Page for Brazil: Contact Information.

 

Hope this points in the direction needed to get the printer regionalization done.

JERENDS
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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stels
Posts: 3
Member Since: ‎08-12-2014
Message 66 of 79 (299 Views)

Re: Printer region code

I have the photosmart c309a bought in US and later moved to greece.

I bought a series of 364 cartridges (because in US it uses 564 ones) in order to change the region with HP help.

TOday (aug 12) I called HP support twice and they refused to help me because "this product is no longer supported from HP"!!!

I explained lady that they must help me since cartridges are under waranty but in vain...

Provost
Bob_Headrick
Posts: 16,311
Member Since: ‎11-17-2008
Message 67 of 79 (291 Views)

Re: Printer region code


stels wrote:

I have the photosmart c309a bought in US and later moved to greece.

I bought a series of 364 cartridges (because in US it uses 564 ones) in order to change the region with HP help.

TOday (aug 12) I called HP support twice and they refused to help me because "this product is no longer supported from HP"!!!

I explained lady that they must help me since cartridges are under waranty but in vain...


I will ask this to be escalated, someone should contact you through a private message here.  It may take a few days.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Retired
Russel-E
Posts: 3,313
Member Since: ‎01-09-2014
Message 68 of 79 (287 Views)

Re: Printer region code

Hi @stels ,

 

I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.

Best,

Russ

I worked for HP.
Honor Student
stels
Posts: 3
Member Since: ‎08-12-2014
Message 69 of 79 (260 Views)

Re: Printer region code

 Α very polite gentleman from the HP company-Greece, called me today and told me that he has received my emails

 from this forum here as well as another email sent to CEO.

 

 

In summary, our  debate was about the following :

 

"HP: .... Your printer PHOTOSMART C309a was purchased in 2010 and in 2012 you   called HP  support in order to do the regionalization reset?

 

stels: .....Yes, we did all the procedure necessary over the phone without success.But I do not remember if it was 2012 or 2013 . Certainly more than a year.

 

HP: ....We did the whole process but without success.

 

stels ...I agree, but I paid for the ink cartridges and they were under warranty.

 

HP:....We explained  you then that regionalization reset is not 100% guaranteed to be successful .

 

stels:...The machine was wotking perfectly irrespective of  regions and codes. You have "invented" the area codes, you should be able to change them when and if required.

 

HP:....This is why we proposed  you to buy a refurbished  PRINTER then, but you did not accept  this solution.

 

stels:... I do not remember something like this. Can you tell me please, what was the price  for your refurbished printer?

 

HP:...200 + €!!!

 

stels:...  200 + euro is a very large sum  for this sprinter and this is why I  rejected that proposed "solution", but I do not remember that..

 

stels:.... Anyway sir,  I called HP support -about 1-2 months before-and I asked if we can do the regionalization reset again . This is why I bought the ink cartridges again and called HP, otherwise I was not going to do it again .Nevertheles, can we try to do the regionalization reset again today?

 

HP:... I am sorry but this printer is not supported any more!!"

 

 

Αnyway guys ,αfter all this discussion with  HP company in Greece, I got the impression that these issues is not a major concern for HP company.At least as regards HP Greece.

I hope  things are better in your countries  and you do not have companies  that "offer" you refurbished printer at the price of 200+ €,  when the price for the new  was 300$.

 Especially in the case of Greece,where  the economic crisis is intolerable for everyone, it is rather indifferent indication not to say analgesia for this size company to treat customers this way.

 

Thanks to everyone for taking the time.

Provost
Bob_Headrick
Posts: 16,311
Member Since: ‎11-17-2008
Message 70 of 79 (252 Views)

Re: Printer region code

This is *not* how the regionalization process is supposed to work.  I will take another stab at escalating this through a different channel.  

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation