HP Support Forums
Join in the conversation.
05-02-2012 09:28 AM
Did your previous router have a password? Sounds like your new one does and needs it in order to connect to the router. If you don't know the password for the router I suggest asking the person who set up the new router. Another way you can obtain it is using the HP Network Diagnostic Utility. You can find it at the link below.
To find your WPA or WEP key you can run the program and select Advanced Tools at the left. Then on the right should be a "Retrieve WPA/WEP" button. A popup should appear and you should see another button labeled "Show Wireless Password". That should be your password for your network.
When a solution is found please mark the post that solves your issue.