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itguy08
Posts: 11
Member Since: ‎01-11-2009
Message 1 of 9 (1,476 Views)

Pro 8500a Internal Webserver and printer crash

I've had the Pro 8500a Premium for about 3 months now and the printer has worked OK with our wireless network (Verizon FIOS Router).  But the recent 4/1 firmware update seems to make the printer rather unstable.  I typically leave it on since the wife and I both have laptops and print from wherever and whenever.

 

Every couple days, the internal webserver will "Crash" - you can't access the webpage but you can print.  Then maybe another day will go by and you can't print.  All the time the printer will respond to ping requests so I know it's working.  You can even walk up to the panel and go to the ePrint center so the printer is still working.

 

You have to reboot the printer and it will work fine again.  I've tried static IP's, DHCP, disabling IPV6, etc. and nothing.  Sometimes when you reboot the printer it will crash on power off with the flashing lights and "turn your printer off".

 

Anyone else having these issues or should I try tech support?  Or submit a bug report for new firmware?

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Felice
Posts: 87
Member Since: ‎01-10-2011
Message 2 of 9 (1,452 Views)

Re: Pro 8500a Internal Webserver and printer crash

Hello itguy08 

Did you try to disable from EWS the "https redirection”? If nor could you please try?

Please follow the steps below:

Access to the internal webserver (EWS) then go to Network TAB, in the left column chose “https redirection” here select the option "Do not Redirect to https", then Apply.

I hope this will help.

Best Regards,

F.

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itguy08
Posts: 11
Member Since: ‎01-11-2009
Message 3 of 9 (1,450 Views)

Re: Pro 8500a Internal Webserver and printer crash

Looks good here - it was already set to not use https redirection.  Any other suggestions?

 

Thanks!

Web Server.jpg

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ShlomiL
Posts: 10,588
Member Since: ‎01-03-2011
Message 4 of 9 (1,446 Views)

Re: Pro 8500a Internal Webserver and printer crash

Please try the following steps:

 

1. By using the EWS, under Network > General > Network Protocols, please make sure to select "Enable IPv4 only".

2. I am not clear if your router supports 802.11n broadcast as the Datasheet states it as future feature.

If so, you should find an option to set G broadband only under the Wireless > Advanded (Should be available at the exact screen for my opinion, however i'm not able to validate it currently. If you cannot locate it, please try looking for it under the different Network screens, please revert back if you cannot locate that setting.

 

Please follow some time and check for any change.

Additionally, If the problem still persists, i would suggest you to look for any available Router's firmware update if applicable

 

I will be glad to be notified for any progress :smileyhappy:

 

Regards,

Shlomi

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Top Student
rigorkrad
Posts: 8
Member Since: ‎02-17-2011
Message 5 of 9 (1,437 Views)

Re: Pro 8500a Internal Webserver and printer crash

[ Edited ]

i have only had this printer for 3 days and so far the internal web server crashed on me twice.

i will try disabiling the 6to4 translation and https redirection

 

printer also shows firmware errors  69666 when i turn off the printer to get the EWS back.

 

 

 

also getting random network communication errors when swtiching tabs, like from network to tools

 

firmware LRP1FN1107AR



 

HP Officejet Pro 8500 A910 Product Model Number CM755A

 

 

when i send email to hp support about this issue all they can suggest is turning the printer off and instructing me 

on where the hidden semi full reset option is located.

 

 

Top Student
rigorkrad
Posts: 8
Member Since: ‎02-17-2011
Message 6 of 9 (1,434 Views)

Re: Pro 8500a Internal Webserver and printer crash

when disabling the printers 6to4 tunnel and its https redirect is it necessary to restart the printer for these settings

to be updated?

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itguy08
Posts: 11
Member Since: ‎01-11-2009
Message 7 of 9 (1,414 Views)

Re: Pro 8500a Internal Webserver and printer crash

Untitled.jpgGot the IPv4 only set and it still crashes every couple days.  I think it may have to do with sleep mode as it likes to crash after a day or so of being in sleep.

Tutor
itguy08
Posts: 11
Member Since: ‎01-11-2009
Message 8 of 9 (1,408 Views)

Re: Pro 8500a Internal Webserver and printer crash

[ Edited ]

It just did it today after being asleep for a while.  Anyone know of anything else to try or an update?

 

I noticed these events in the event log - maybe they shed some light:



51 2011-07-18 12:00:00 74899 1929 Printer Event

50 2011-07-16 15:15:00 69556 1929 Printer Event

49 2011-06-16 10:37:00 70417 1929 Supplies Information

48 2011-06-14 23:07:00 74741 1929 Network Information

47 2011-06-14 23:06:00 74899 1929 Printer Event

46 2011-06-15 02:57:00 69666 1929 Firmware Error

Tutor
itguy08
Posts: 11
Member Since: ‎01-11-2009
Message 9 of 9 (1,335 Views)

Re: Pro 8500a Internal Webserver and printer crash

Looks like even with the latest firmware this issue is still back as an issue.  Now I get this aftr the printer has been asleep for a while.

 

 

Anyone know how to get a bug fix into HP?

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