Regrding a c5580 all in one (224 Views)
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Top Student
Jeff-in-CO
Posts: 8
Registered: ‎04-18-2012
Message 1 of 4 (224 Views)

Regrding a c5580 all in one

HP expert,

I have a couple of questions associated with my C5580 all in one.  I am using Windows 7 Home (64 bit). Thank you in advance for your assistance. 

 

1. My c5580 never turns on properly.  Generally i receive an error code (b8000198).  Howevever, often it will also either freeze in the 'turn on mode' as in I see the HP logo on the read-out but it never gets to the main menu (that lists the options such as copy, photo, scan, and reprints).  I generally finally get it to "boot" propererly after unplugging the cord from the back of the device, unplugging the brick and unplugging the power supply to the wall.  If I do this 2-3 times it generally boots to the main menu and eventually works fine.  However, sometimes it will being flashing multiple lights (the orange one to the right of the "OK" button, print photos and red eye removal lights and the power on/off lights).  Again, if I unplug and reconnect several times I generally get it to work.

 

2. I also have a C4385 all in one and I am unable to load drivers for both products.  To enable all functionality of one, of must remove all drivers and reload the drivers specific to the that one.  When attempting to load drivers for one of the printers when the other drivers are NOT removed first, I end up in an endless loop as the driver install routine indicates a fatal error, clicking OK then automatically reboots the PC and upon reboot I end up back in the install program with the fatal error message...and clicking OK repeats the cycle.

Provost
pcwizard
Posts: 11,485
Registered: ‎12-31-2009
Message 2 of 4 (213 Views)

Re: Regrding a c5580 all in one

Hi Jeff-in-CO,

 

1. C5580 - Follow the steps in the following document below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973

 

2. C5580 & C4385 - Follow the steps in the following document below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02266980

 

C5580: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74904-1&cc=us&dlc=en&lc=en&...=

 

C4385: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76047-2&cc=us&dlc=en&lc=en&...=

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Student
Telli14
Posts: 1
Registered: ‎08-01-2013
Message 3 of 4 (105 Views)

Re: Regrding a c5580 all in one

I also am getting the B8000198  error message, does anyone know how to fix this?

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 4 of 4 (102 Views)

Re: Regrding a c5580 all in one

Hi Telli14,

 

I see that you're getting an alphanumeric error message.  An alphanumeric error message usually means your printer has an hardware issue.  I would try the steps listed in the document below.

 

 

Alphanumeric Error

 

 

Let me know how it goes.  



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