01-11-2011 02:44 PM
I have a networked HP 6310 All in One OfficeJet. I could scan from it in Win XP (32 bit). I have now upgraded my main computer to Windows 7 (32 bit) and can print to it but the scanner is not recognised. Do you have software/device driver to allow the scanner to work from a computer running Windows 7? Please advise
01-11-2011 02:51 PM
Yes install the full feature driver from HP.com found at this link
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10-06-2011 09:51 AM
I am having the same problem and have just tried the fix from HP as you suggested. It still does not allow me to scan. Do you have any further suggestions?
01-18-2012 02:16 PM
Dear HP, the 6310 which used to function okayish for some time, has been driving me crazy recently.
After the USB connection tried to install the printer several times, I switched to wired Ethernet, to no avail
SO I uninstalled HP SOLUTION CENTER and installed AIO_CDB_FULL_NETWORK from the HP support page. That whole process took me roughly 3 hours.
That worked for a day but now printer is going OFFLINE for no obvious reason. So I deleted the "offline" printer and was searching for the printer on the network. I do that daily now. And scanning does not work. The HP solution Center reports "No HP Devices have been detected"
I am running Vista 32Bit on a HP Pavilon but my patience is running out and I plan to replace the 6310. Would the wireless printers be better ?
01-18-2012 04:11 PM - edited 01-18-2012 04:14 PM
My problem is identical to Ludwigs except I have a deskjet 6500 and running on windows 7 64bit. I have tried everything that has been suggested so far!! Please assist?
01-29-2012 09:47 AM
My HP Officejet 6310, which worked with XP on my old computer, will not Scan with my new computer with windows 7, 64 bit... I have downloaded and installed several "recommended HP drivers", etc... Spent at least 1 day on this HP problem... This is very frustrating! Error message on the printer says " NOSCAN OPTIONS"... Will someone at HP help me with this and point me to the "real fix"...
01-29-2012 04:42 PM
Fixed my issue.......it was bot a software issue at all!!!! it was the USB cable, I bought a new one and it all works fine now!!! Even though previously I could print with no problems with the old USB cable it wouldn't scan (in either direction) with many varied error messages etc or it just stopping half way though a scan. I then changed the USB cable to a "new" one and it now work a treat.
Very happy now even thoiugh I had spent 3 hours on the phone to HP Tech support with out success.
So try a new USB cable.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)