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12-28-2011 08:13 PM
I have a HP Pavilion dv602151cl Entertainment Notebook that is running a windows 7 64 bit system. We have a HP Photosmart C5280 All In One. The printer and copier aspects work. The scanner aspects are not working.
I have tried the diagnostic program you provided. After the diagnostic program begins to run and the uninstall driver/software option is selected, the program says the necessary software needed to perform such an action cannot be located. It then recommends uninstalling the driver software manually.
When I go to the unistall programs portion of the control panel, none of the HP programs listed refer to HP All in One or printer driver. How can i identify what needs to be unistalled given this scenario?
Thank you for your guidance.
12-28-2011 08:17 PM
hp is the only scanner i'v had on this computer i can copy and print from my computer neither all-in-one machine scanner works. on my controll panel under camera and scanner it shows that it is installed but it still asks for the cd that supposed to come with but i downloaded the drivers from hp site not sure what to do i thought there was a setting on the machine itself thanks marie
01-09-2012 11:37 AM
First thing to know is the scanner actually working. Have you tried making a copy on the printer itself? If that works then the hardware itself is not the problem.
If the hardware is okay, then try this utility to look at scanning:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
04-20-2012 01:53 PM
So a Firewall could inhibit the HP installation of the software to occur??? I believe I had disabled my Norton Internet Security Firewall when I did the install. I had run the HP network utility to confirm that Firewalls had been disabled. Still, to no avail, I can't get my printers to work. I actually initially purchased (2) HP 6500 printers. I was connecting via a hard ethernet wire. Both could print and fax. I tried for 3 of the different machines in my LAN, one from WIN 7 and one from VIsta but neither could Scan. I am pretty convinced is a Firewall of some sort. I worked with HP support for over 5 hours on the phone over a span of 2 days but they could not help me find a solution. They then sent me a HP 6700 but it has the same problem. I use a Linksys Router. I sure wish someone from HP would set up to the plate and help me get this solved.