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Honor Student
datnkv
Posts: 3
Member Since: ‎01-11-2011
Message 1 of 7 (1,667 Views)

Unable to troubleshoot HP Color Laserjet 2550LN

Hello,

Please clarify what the following indicator lights on an HP Color Laserjet 2550LN mean:

  • Black = solid amber
  • Cyan = blinking amber
  • Red = blinking amber
  • Yellow = off
  • Fuser = solid amber
  • All other lights on panel = off

THANK YOU

Teacher
strmcsr
Posts: 109
Member Since: ‎04-09-2010
Message 2 of 7 (1,657 Views)

Re: Unable to troubleshoot HP Color Laserjet 2550LN

Hi there,

 

Usually, a solid toner light indicates LOW toner and a flashing toner light indicates EMPTY.  I am a little confused on the Fuser reference you listed as there is no Fuser light on the printer control panel.  Could this be the Image Drum LED you are referring to?

 

2550 control panel.jpg

Though I work for HP, My posts express MY opinion, and not those of HP.
Honor Student
datnkv
Posts: 3
Member Since: ‎01-11-2011
Message 3 of 7 (1,654 Views)

Re: Unable to troubleshoot HP Color Laserjet 2550LN

Sorry, I meant to say Drum (not fuser).

Teacher
strmcsr
Posts: 109
Member Since: ‎04-09-2010
Message 4 of 7 (1,647 Views)

Re: Unable to troubleshoot HP Color Laserjet 2550LN

Thanks for the clarification.  Yes, Solid (cartridge light or Image drum light) means LOW and flashing means OUT.   Are there any other lights on (Ready, Attention, etc.).  That could mean a non-HP image drum; however, by pressing the Cancel button, should still be able to print with it, just not receive supplies info.

 

If things are working, I would say you would just need to replace the supplies which have the flashing indication which would mean OUT.

 

Are any of the primary lights (GO, Attention or Ready) lights on?  If all 3 of these lights are SOLID, you press the GO button down to get a secondary light pattern.  These are due to a service error of some sort.

Though I work for HP, My posts express MY opinion, and not those of HP.
Honor Student
datnkv
Posts: 3
Member Since: ‎01-11-2011
Message 5 of 7 (1,643 Views)

Re: Unable to troubleshoot HP Color Laserjet 2550LN

All other lights are OFF.  I also attempted a cold reset without success.

Student
krisiris
Posts: 1
Member Since: ‎03-15-2012
Message 6 of 7 (1,193 Views)

Re: Unable to troubleshoot HP Color Laserjet 2550LN

The light is flashing next to the triangle button.  The printer has paper and ready to go.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 7 of 7 (1,171 Views)

Re: Unable to troubleshoot HP Color Laserjet 2550LN

Hi krisiris,

 

The product you have is a commercial printer. You may have a better chance at finding a solution by posting in the forum for HP Business Support.

 

Here is the link to the Commercial Laserjet board:

http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

 

 

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