07-25-2011 02:30 PM
I bought a HP E9107CB desktop about 2 years ago with VISTA OS, but with free upgrade to Windows 7 when available. I also bought a HP all-in-one printer J4580, product number about a year and half ago. Both worked fine under the VISTA OS. I finally get around to upgrade to Window 7 a week ago. Everything worked according to the upgrade package provided by HP, except the reinstallation of the printer. I followed instructions to download a full version of the Windows 7 driver/software for the J4500 series printer, but a "fatal installation error" was noted during the "configuring the product" phase of the installation. I tried the diagnostics procedures provided by HP as well as other suggestions from the HP web pages, but no success of solving the problem
I then contacted HP tech support. The tech was helpful and spent a couple of hours with me, but again no success of solving the problem. I was directed to a "HP printer expert" who immediately told me that the printer is no longer supported and offered to sell me anew one.
After the installation failure, I was not able to get into the solution center, but I was able to print certain data, mainly jpg files as well as some pdf files, but definitely I was not able to print from Microsoft Office or directly print from a web page. After playing with the problem awhile, I am able to find a work around to print anything. mainly I have to first print to the Microsoft XPS Document Writer, and then print the saved XPS file to the J4500 printer, using the procedure I was able to print everything. It should be noted that the printer icon on the "Devices and Printer" page is labeled as "HP Officejet J4500 series (XPS)".
Seems like a very specific problem that someone must have encountered. Any ideas of a fix?