Windows 8 and hp 5610xi (106 Views)
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Honor Student
kmcgmft
Posts: 2
Registered: ‎04-12-2013
Message 1 of 4 (106 Views)

Windows 8 and hp 5610xi

I have downloaded an hp driver for 5610xi. However, Windows 8 doesn't recognize it, and won't let me access the "choose printer" box saying "The Active Directory Domain Service is currently unavailable."

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 2 of 4 (81 Views)

Re: Windows 8 and hp 5610xi

Hello,

 

I see that you're having an issue adding a printer in windows 8. 

 

Try this: 

 

 

>Go to Control Panel

> Select Printers

Right-click on Add Printer

> Select Run as Administrator

Now try to add your network printer.

 

Let me know the outcome.

 

Thanks!

 

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
Honor Student
kmcgmft
Posts: 2
Registered: ‎04-12-2013
Message 3 of 4 (77 Views)

Re: Windows 8 and hp 5610xi

I tried what you advised, but cannot right click on Add Printer, it just goes to the screen which scans for a printer. I tried troubleshooting, etc. The Devices and Printers screen shows the printer and says "Not compatible with this version of Windows." When I check under Device Manager, HP Officejet 5600 series shows there, but still no printing.

 

Thank you for your help.

Kim

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 4 of 4 (76 Views)

Re: Windows 8 and hp 5610xi

Do you have a firewall/Anti-virus installed on your computer? 

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

I really appreciate it!

Thanks!

I work for HP
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