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jscouch
Posts: 4
Member Since: ‎05-31-2012
Message 1 of 12 (2,546 Views)

can not scan with deskjet 2050 all-in-one j510 series Windows XP

I installed the new printer Deskjet 2050 all-in-one J520 series. It gives me 3 choices.   1. HP Deskjet 2050 J510 TWAIN  2.  HP Deskjet 2050 J510 series (USB)   3.  ImageReader Scan Pro 32

 

If I click on #1 it give error message The system cannot find the file specified.  On #2 I get error Unable to communicate with HP scanning software.  #3 gives me Scanner not ready.  Please check if the cable is connected.

 

I am using Windows XP. 

 

I need help.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 12 (2,536 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Hi jscouch,

 

Please download and run the (SDU) from the link below. Let me know what errors you recieve?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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ferdinand365
Posts: 1
Member Since: ‎07-15-2012
Message 3 of 12 (2,483 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

I have same problem with HP 2050 deskjet.

1) running windows 64 bit

2) printing no problem.

3) Scanning says either twain incompatibility or printer not connected

4) downloaded diagnostic tools. Spend all of Sunday doing everything every one recommended. Still nothing. At the stage where I just want to take printer back to shop for refund. Life is too short for this!

 

So, can anybody out there please advise me? HP does not seem to bother with support themselves, leaving it up to the wikipedia type cowboys out there. Hoping that one of you cowboys/girls knows something!

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 12 (2,476 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Hi ferdinand365,

 

What messages do you get when you run the following utility HP Print and Scan Doctor?

 

http://www.hp.com/go/tools


 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
jscouch
Posts: 4
Member Since: ‎05-31-2012
Message 5 of 12 (2,474 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Thank you for replying.   My computer skills are very limited and self taught.  I can now scan by going under Accessories and Scanner and Camera Wizzard.  This is just different than what I had been doing but works fine. 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 12 (2,471 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Hi jscouch,

 

Glad to hear you are able to scan with the scanner and camera wizard. Can you also scan using the HP software?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
jscouch
Posts: 4
Member Since: ‎05-31-2012
Message 7 of 12 (2,471 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Thanks for the great reply.  My problem ended up being simply to fix.   I just had to do a few things different than what I had been use to with my other printer.  Now I go under Accessories and Scanner and Camera Wizzard and it works fine.  Just a longer way around to do the same thing.  

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 12 (2,469 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Hi jscouch,

 

Glad to hear your issues have been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
jscouch
Posts: 4
Member Since: ‎05-31-2012
Message 9 of 12 (2,469 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

No, I have not been able to scan using the software that came with the printer.  I am sure this is probably my mistake but not sure what I am doing wrong.  I am getting another HP printer almost like the one I had in the past so hopefully it will be easier for me to use.  There is a lot I don't know about computers, printers, etc. but I am getting by on very little skill.  Thanks. 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 12 (2,467 Views)

Re: can not scan with deskjet 2050 all-in-one j510 series Windows XP

Hi jscouch,

 

Have you tried uninstalling and reinstalling the software from the link below?

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-80767-3&cc=us&dlc=en&lc=en&...=

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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