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Honor Student
hadenough1
Posts: 4
Member Since: ‎09-07-2013
Message 1 of 7 (363 Views)

can't connect HP 5520 to laptop

have been trying for hours to connect new photosmart 5520 to my laptop.  neither wireless or USB is working.  i've uninstalled the software and reinstalled 3 times, tried all the supposive troubleshooting tips to no avail.  deleted the prior printer.  this is my 2nd and last HP printer.  the set up is absolutely ridiculous.  it shouldnt be this difficult.  can anyone offer any tips?  or should i just return the printer.  I have windows 7 and supposively this printer is fine for windows 7.  many thanks to all of you and no thanks to HP.

Distinguished Professor
jabzi
Posts: 2,374
Member Since: ‎04-11-2012
Message 2 of 7 (353 Views)

Re: can't connect HP 5520 to laptop

Hello,

 

Please download and install the HP Printer Install Wizard, from www.hp.com/go/tools


Regards,
Jabzi

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Honor Student
hadenough1
Posts: 4
Member Since: ‎09-07-2013
Message 3 of 7 (348 Views)

Re: can't connect HP 5520 to laptop

thanks!  still doesnt work.  ridiculous!

Honor Student
hadenough1
Posts: 4
Member Since: ‎09-07-2013
Message 4 of 7 (344 Views)

Re: can't connect HP 5520 to laptop

clearly something is wrong.  i am returning to point of purchase.  i'm extremely disappointed in HP.  installing a printer should not take hours and hours of my time.

Master's Graduate
Simple1234
Posts: 594
Member Since: ‎12-09-2008
Message 5 of 7 (338 Views)

Re: can't connect HP 5520 to laptop

Mine took just 5 minutes to set up, do you have a wireless router? you don't even need to install any software.
Honor Student
hadenough1
Posts: 4
Member Since: ‎09-07-2013
Message 6 of 7 (336 Views)

Re: can't connect HP 5520 to laptop

thats my point it shouldnt take more than 5 minutes.  i've been out there for 6 hours

Master's Graduate
Simple1234
Posts: 594
Member Since: ‎12-09-2008
Message 7 of 7 (333 Views)

Re: can't connect HP 5520 to laptop

Here is what I did:
1. follow the setup guide, plug in the power, installed the cartridges, load paper, and turn on the device
2. on the front panel, select "network setup" and select my router ssid, and enter password, connected.
3. you can show the printer status or network info, here is an ip address for it.
4. you can then turn on eprint if you want, access the printer by it's ip address, web service/eprint, scan to email, or even wireless direct...
I didn't install *ANY* software.
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