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Top Student
Posts: 5
Member Since: ‎09-07-2013
Message 1 of 7 (588 Views)

can't connect HP 5520 to laptop

have been trying for hours to connect new photosmart 5520 to my laptop.  neither wireless or USB is working.  i've uninstalled the software and reinstalled 3 times, tried all the supposive troubleshooting tips to no avail.  deleted the prior printer.  this is my 2nd and last HP printer.  the set up is absolutely ridiculous.  it shouldnt be this difficult.  can anyone offer any tips?  or should i just return the printer.  I have windows 7 and supposively this printer is fine for windows 7.  many thanks to all of you and no thanks to HP.

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Distinguished Professor
Posts: 3,554
Member Since: ‎04-11-2012
Message 2 of 7 (578 Views)

Re: can't connect HP 5520 to laptop

Hello,

 

Please download and install the HP Printer Install Wizard, from www.hp.com/go/tools


Regards,
Jabzi

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Jabzi

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Top Student
Posts: 5
Member Since: ‎09-07-2013
Message 3 of 7 (573 Views)

Re: can't connect HP 5520 to laptop

thanks!  still doesnt work.  ridiculous!

Top Student
Posts: 5
Member Since: ‎09-07-2013
Message 4 of 7 (569 Views)

Re: can't connect HP 5520 to laptop

clearly something is wrong.  i am returning to point of purchase.  i'm extremely disappointed in HP.  installing a printer should not take hours and hours of my time.

PhD Student
Posts: 727
Member Since: ‎12-09-2008
Message 5 of 7 (563 Views)

Re: can't connect HP 5520 to laptop

Mine took just 5 minutes to set up, do you have a wireless router? you don't even need to install any software.
Top Student
Posts: 5
Member Since: ‎09-07-2013
Message 6 of 7 (561 Views)

Re: can't connect HP 5520 to laptop

thats my point it shouldnt take more than 5 minutes.  i've been out there for 6 hours

PhD Student
Posts: 727
Member Since: ‎12-09-2008
Message 7 of 7 (558 Views)

Re: can't connect HP 5520 to laptop

Here is what I did:
1. follow the setup guide, plug in the power, installed the cartridges, load paper, and turn on the device
2. on the front panel, select "network setup" and select my router ssid, and enter password, connected.
3. you can show the printer status or network info, here is an ip address for it.
4. you can then turn on eprint if you want, access the printer by it's ip address, web service/eprint, scan to email, or even wireless direct...
I didn't install *ANY* software.
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