can't install hp 1300 series on Windows 7 operating system (9219 Views)
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Honor Student
beyonce007
Posts: 4
Member Since: ‎02-12-2011
Message 1 of 8 (9,219 Views)
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can't install hp 1300 series on Windows 7 operating system

I just got a new laptop with Windows 7.  The installation disc says the operating system is incompatible and therefore it cannot install it. 

 

I tried to change compatibilty by changing the Setup application file to Vista. Still won't work.

 

I tried to install straight from the laptop but my printer is not listed - it goes online and says it can't access at this time. Try again. (I did try again and again)

 

I searched for HP PSC 1300 all-in-one series on HP website and it is nowhere to be found.

 

Please help.  I don't want to buy another printer when this one works just fine (well, it did on my old computer)

 

Thanks

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erico
Posts: 24,762
Member Since: ‎01-07-2009
Message 2 of 8 (9,185 Views)

Re: can't install hp 1300 series on Windows 7 operating system

Look at the barcoded tag on the bottom or rear of the printer. Post everything except the serial number here.

 

HP PSC 1300 series 

 

Best regards,
erico





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Honor Student
beyonce007
Posts: 4
Member Since: ‎02-12-2011
Message 3 of 8 (9,135 Views)

Re: can't install hp 1300 series on Windows 7 operating system

[ Edited ]

Hi Erico

 

Thanks for your response. Ok, here we go:

 

On the label on the back of the printer:

 

Q3500A   Aug 28, 2003

Made in Hungary

FC tested to comply with FCC standards

For home or office use

This device complies with Canadian EMC regulation ICES-003 

[various symbols]

Regulatory model number SDG0B-0303

 

Please help!!

 

Thanks

Honor Student
beyonce007
Posts: 4
Member Since: ‎02-12-2011
Message 4 of 8 (9,111 Views)

Re: can't install hp 1300 series on Windows 7 operating system

Hello,  I gave you all the info you requested.  So please could you tell me what to do? 

 

Thanks.

PhD Student
Praveen_David
Posts: 465
Member Since: ‎11-19-2009
Message 5 of 8 (9,102 Views)

Re: can't install hp 1300 series on Windows 7 operating system

Use the below link to download the software for Windows 7:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-75052-1&lc=en&dlc=en&cc=us&...

 

Download and save the driver to desktop screen. Make sure that USB cable is not connected to computer port before starting the s/w installation. If the same error appears regarding not compatible operating system, press and hold CTRL+SHIFT keys on the keyboard and click CANCEL on the error message.

 

This will bypass the error and the s/w will be installed.


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erico
Posts: 24,762
Member Since: ‎01-07-2009
Message 6 of 8 (9,094 Views)

Re: can't install hp 1300 series on Windows 7 operating system

[ Edited ]

Hi,

 


beyonce007 wrote:

Hello,  I gave you all the info you requested.  So please could you tell me what to do? 

 

Thanks.


 

Isn't there a barcoded sticker or tag on the printer?

What series does the label on the front say?

 

I suggest that you try the HP1315 software that was linked to by the previous poster. That is all I came up with as well. 

 

Best regards,
erico

 





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
beyonce007
Posts: 4
Member Since: ‎02-12-2011
Message 7 of 8 (9,026 Views)

Re: can't install hp 1300 series on Windows 7 operating system

Thank you both.  The online installation was going to take 12 hours so I went back to the DVD and did what you suggested, i.e., pressed shift and Ctrl and clicked on cancel. It installed but failed to work because Windows Update was turned off.  So I uninstalled, turned Windows Update on, and installed again with an update on driver etc... - and voila!  I have a printer!!!!!  Thanks for your help and particularly the tip on how to override the incompatibility message. Very useful to know.

 

Cheers to you both.

 

xx

Student
zombierubik
Posts: 1
Member Since: ‎09-07-2012
Message 8 of 8 (5,539 Views)

Re: can't install hp 1300 series on Windows 7 operating system

thank you very much, really helped me a lot: D

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