02-18-2012 07:44 AM
Photosmart c4200 printer
Paper goes 1/2 way through and cartridge moves freely but no printing
Window indicates cartridge jam.
Followed all 6 steps in trying to fix
Do I need to bring it in to fix or should I just a get a new one, and if I do is there another one that takes the same ink (74 and 75 ink).
03-15-2012 01:09 PM
Hope you are doing well and sorry that you are experiencing this issue;
I will suggest to try all steps included in this article click here. I hope it solves your issue, if it doesn't please let me know I will do my best to assist further.
Hope it helps;
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)