Question
Reply
 
Student
Michael_1157
Posts: 1
Member Since: ‎04-30-2013
Message 1 of 16 (8,253 Views)
Accepted Solution

deskjet 6122 on Windows 8

Hi,

 

I am trying to run an HP Deskjet 6122 printer through a USB connection to a computer running the Windows 8 operating system.  The operating system recognizes the printer as an "unspecified" device and not as a printer.  It also has 2 categories under the hardware tab in properties for the device - one that says "USB Printing Support," and one that says "hpdeskjet 6122."  Under "hpdeskjet 6122," selecting the "Properties" button and then the "Driver" tab and "Driver Details" button, it says that "No driver files are required or have been loaded for this device."  I want to use this printer on my Windows 8 computer; is there any way that I can do this?  The HP website does not have an option for selecting the Windows 8 operating system to obtain drivers for this printer (it only goes up through Windows 7), but it is also not in the list of printers which do not support use with the Windows 8 operating system from the HP website.

 

Sincerely,

 

Michael

Provost
ShlomiL
Posts: 10,556
Member Since: ‎01-03-2011
Message 2 of 16 (8,247 Views)

Re: deskjet 6122 on Windows 8

[ Edited ]

Hi,

I afraid your printer is not compatible with Windows 8.

 

As you may find listed below, listed as HP Deskjet 6120 Series which include the 6122 as part of the series:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03457812&tmp_task=prodinfoCategory&cc=us&dlc=en...

 

The following document also support the exact model as incompatible:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03168175&tmp_task=prodinfoCategory&cc=us&dlc=en...

 

Regards,

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution :smileyhappy:
Tutor
Skylodge
Posts: 7
Member Since: ‎10-10-2013
Message 3 of 16 (7,900 Views)

Re: deskjet 6122 on Windows 8

I updated the windows drivers list with windows update. It took a while to download. Then I selected deskjet 990c and installed that. Deskjet 6122 works fine now, no problems. 

 

Don't give up, there is always a way :smileyhappy:

Student
LilCottageSoaps
Posts: 1
Member Since: ‎11-30-2013
Message 4 of 16 (7,387 Views)

Re: deskjet 6122 on Windows 8

I downloaded the Deskjet 990C driver but mine is not working...:smileyfrustrated:  I really need to get this printer back online.  Totally frustrated with Windows 8!  HELP please.

Tutor
Skylodge
Posts: 7
Member Since: ‎10-10-2013
Message 5 of 16 (7,382 Views)

Re: deskjet 6122 on Windows 8


LilCottageSoaps wrote:

I downloaded the Deskjet 990C driver but mine is not working...:smileyfrustrated:  I really need to get this printer back online.  Totally frustrated with Windows 8!  HELP please.


Did you have the printer plugged into the computer while installing the driver for 990c? Did you have the correct port selected?

Honor Student
deskjockey77
Posts: 3
Member Since: ‎02-03-2014
Message 6 of 16 (6,192 Views)

Re: deskjet 6122 on Windows 8

How can I download a driver for the deskjet 990C and install it for the deskjet 6122?  When I go to download the driver, it wants to do a windows update instead of just letting me download the driver.  

Tutor
Skylodge
Posts: 7
Member Since: ‎10-10-2013
Message 7 of 16 (6,181 Views)

Re: deskjet 6122 on Windows 8

Yes, you need to do the windows update. That will bring in the driver for the 990c. 

 

Dorothea

Tutor
Skylodge
Posts: 7
Member Since: ‎10-10-2013
Message 8 of 16 (6,180 Views)

Re: deskjet 6122 on Windows 8

Yes, you need to do the windows update. That will bring in the driver for the 990c. 

Honor Student
deskjockey77
Posts: 3
Member Since: ‎02-03-2014
Message 9 of 16 (6,080 Views)

Re: deskjet 6122 on Windows 8

We are connecting with a USB port, what port type should it in (LPT or COM)?  We had it connected when installing the driver for 990c.  It does repond now but it prints giberish.

Tutor
Skylodge
Posts: 7
Member Since: ‎10-10-2013
Message 10 of 16 (6,078 Views)

Re: deskjet 6122 on Windows 8

 

Did you select USB Port? That would be important.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation