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DeniseM-Toronto
Posts: 82
Member Since: ‎06-06-2009
Message 1 of 7 (2,569 Views)

does HP support its printers under Windows 8?

well, hp, the time has come.  our hp laserjet 1000 has died.

 

and is our new printer, an HP one?

 

well, gee, i kinda remember HP refused to support its printers under windows 7.

not even a popular printer like the hp laserjet 1000.

 

and there is no promise to support any HP printers under Windows 8.

 

guess what, we DID think about all that in deciding what to buy.

 

i know you think people will just buy a new HP printer regardless.

i wish we had bought a new HP printer, but you just don't make that practical.

 

Meet our new Brother printer.

Student
TadSend
Posts: 1
Member Since: ‎04-11-2012
Message 2 of 7 (2,062 Views)

Re: does HP support its printers under Windows 8?

Amen

Honor Student
dspirgen
Posts: 2
Member Since: ‎01-12-2013
Message 3 of 7 (1,087 Views)

Re: does HP support its printers under Windows 8?

I have a perfectly good Laserjet 1000 that I love, but now HP tells me that I have to replace it because they choose not to issue a driver for Windows 8.  Great business model. 

 

YOU CAN MAKE ME BUY A NEW PRINTER, BUT YOU CAN'T MAKE ME BUY AN HP.  Never again, not for any desk in my company.

 

Hope it's worth the lost business, HP.

Regents Professor
sabretooth04
Posts: 5,726
Member Since: ‎07-30-2012
Message 4 of 7 (1,073 Views)

Re: does HP support its printers under Windows 8?

HP does not update discontinued products, sorry.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Honor Student
dspirgen
Posts: 2
Member Since: ‎01-12-2013
Message 5 of 7 (1,033 Views)

Re: does HP support its printers under Windows 8?

You're stating the obvious, Sabertooth. The problem is that a product line is discontinued long before the service life of the product is finished. HP is arbitrarily forcing its customers to replace printers that are still fully finctional (except for the lack of a driver). Again, thank you HP from a FORMER customer.
Regents Professor
sabretooth04
Posts: 5,726
Member Since: ‎07-30-2012
Message 6 of 7 (1,030 Views)

Re: does HP support its printers under Windows 8?

[ Edited ]

Well, I understand your frustration but on that same pretense I want to know why my Pentium 1 90Mhz computer which runs Windows 3.1 just fine but for some reason it won't run Windows 7 or 8.  I was forced to upgrade my computer because of software?  Hummmm....

 

10 years is pretty good for a printer to say the least.  Anywho, all manufacturers have the same problem of deciding when to set an End of Support date.  Lots of factors go into that decision, as I speak from experience.   Have a good day and thanks for your thoughts.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
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Amazed
Posts: 10
Member Since: ‎12-21-2011
Message 7 of 7 (50 Views)

Re: does HP support its printers under Windows 8?

I too am faced with the same problem. I have a great LaserJet 1000. I heard about the problems with no drivers for Windows 7 or 8.  I have been a VERY loyay HP customer. I have had many HP computers and several printers. I need a supplier who is loyal to their customers.  It was time for me to upgrade my HP PC. This message is being sent on my brand new Dell computer that sits next to my new Brothers printer.

 

I am the CFO of a decent size company. We have hundreds of computers, printers scanners, etc. I just removed HP as a supplier. Our company will no longer buy any HP products. Customers are as loyal to HP as HP is loyal to their customers. It will be interesting to see what kind of spin you are going to put on this! 

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