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jeff66
Posts: 1
Member Since: ‎06-09-2014
Message 1 of 2 (73 Views)

envoy 4500 black not printing on mac

This is the 3rd machine I have had with the same problem. will not even print black on the test and setup pages!

HP Support Agent
MissTeriLynn
Posts: 3,787
Member Since: ‎09-03-2013
Message 2 of 2 (67 Views)

Re: envoy 4500 black not printing on mac

Hi jeff66,

I'm sorry to hear you've had issues with a few different printers, but I will certainly do my best to help you with your Envy 4500 not printing black!

I will suggest that you try the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document as well as this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document.

 

Between those two documents you should be able to get the black ink flowing once again. Please let me know how these steps work out for you!

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster :smileyhappy:
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
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