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Honor Student
Josver8
Posts: 2
Member Since: ‎11-14-2013
Message 1 of 15 (10,732 Views)

envy 4500 online software install problem

I just purchased the ENVY 4500 and went to install software online at www.hp.com/eprint/envy4500 as the manual instructs me to do. When I go to the web page it redirects me to http://123.hpconnected.com/activate/woobe/ENVY4500 and an error message says: 403 oops! request forbidden Sorry it appears the page you were looking for is forbidden and not accessible. 

 

I typed the address in 3 times and all 3 times was redirected and received this message???

 

Is there another way to install software online???

Honor Student
Josver8
Posts: 2
Member Since: ‎11-14-2013
Message 2 of 15 (10,728 Views)

Re: envy 4500 online software install problem

I am on a Mac, forgot to put in original message

Honor Student
connrich
Posts: 2
Member Since: ‎11-21-2013
Message 3 of 15 (10,706 Views)

Re: envy 4500 online software install problem

I just purchased the officejet 4632 and I am getting the same message.  Sure do hope to get a solution soon or I will be forced to return it. 

Honor Student
connrich
Posts: 2
Member Since: ‎11-21-2013
Message 4 of 15 (10,705 Views)

Re: envy 4500 online software install problem

And I, too, am using a Mac.
HP Support Agent
happytohelp01
Posts: 3,295
Member Since: ‎09-03-2013
Message 5 of 15 (10,694 Views)

Re: envy 4500 online software install problem

Hi!

 

@Josver8

 

I'm sorry for the delay in responding to you. Normally a 403 error is related to the browser that you are using.   

 

I have included a link for you on installing your printer on a wireless network.  There is a separate section for the different operating systems.  Before starting the steps in the document, I recommend that you put your printer onto your wireless network by using the wireless setup wizard from the front panel of the printer.  I have included your user guide which has the instructions on how to do this on page 53, under the section titled "To connect the printer".  You only need to follow steps 1 - 3 of that section.

 

If you are using Mac OS X v10.9 Mavericks, then please use either the section for Mac 10.7 or Mac 10.8 as the steps are the same.  I do recommend using the download from HP.com as they tend to be more up-to-date than the CD's.   There is a full feature software and driver for Mavericks available on the hp.com site for your printer.

 

Installing the Printer Software for a Wireless Network Connection

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03753241

 

HP Envy 4500 e-All-in-One Series User Guide

http://h10032.www1.hp.com/ctg/Manual/c03784120.pdf

 

 

@connrich

 

Welcome to the HP Support Forums.

 

I understand that you are having issues trying to install your new Officejet 4632 onto your Mac computer.

 

I am making the same recommendations to you that I have given Josver8. I have included your user guide and your wireless setup wizard instructions can be found on page 77. 

 

I have also included the installing the printer onto a wireless network document for your printer.  Yours is different from Josver8.  Once again, please follow the instructions for Mac 10.7 or Mac 10.8 if you have Mavericks as  the steps are the same.  Your printer also has a full feature driver for Mavericks that is available for download from HP.com

 

Installing the Printer Software for a Wireless Network Connection

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03834108

 

HP Officejet 4630 e-All-in-One Series User Guide

http://h10032.www1.hp.com/ctg/Manual/c03909822.pdf

 

Regards,
Happytohelp01

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Student
Nancyrn
Posts: 1
Member Since: ‎01-12-2014
Message 6 of 15 (10,140 Views)

Re: envy 4500 online software install problem

I just purchased the Envy 4500 & when I went to install software as the manual instructs me to, I got an error message stating 403 oops! Request forbidden. How do I install this software ?
Student
seapath
Posts: 1
Member Since: ‎05-15-2014
Message 7 of 15 (7,538 Views)

Re: envy 4500 online software install problem

Trying to download software for an Envy 4500 on my samsung sIII. Need a link to the software. 403 error.
Student
go13
Posts: 1
Member Since: ‎05-25-2014
Message 8 of 15 (7,256 Views)

Re: envy 4500 online software install problem

1951

Student
reegirl
Posts: 1
Member Since: ‎06-21-2014
Message 9 of 15 (6,310 Views)

Re: envy 4500 online software install problem

look like paper is block  from the printer throught computer

Honor Student
Baillietchr
Posts: 3
Member Since: ‎07-26-2014
Message 10 of 15 (4,747 Views)

Re: envy 4500 online software install problem

I am trying to set up your hp 4500 smartphone and tablet printer to my I-pad. I have no CD drive in my I-pad therefore I am using the www.hp.com/ePrint/envy4500 site but I am not able to connect to it. It comes up oops an error has occurred.
Can you tell me what to do please?
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