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Honor Student
djbittle
Posts: 3
Member Since: ‎12-17-2011
Message 1 of 4 (352 Views)

fix for skewed pages?

New HP laptop running Win7 with new officejet 4500.  Pages are not aligned.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 4 (338 Views)

Re: fix for skewed pages?

Hi djbittle,

 

Make sure that you have the paper width guides snug against the paper. If you still have an issue clean the paper pick up tires.

 

Clean the rollers

Follow these steps to clean the rear rollers and the pick rollers on the HP product.
Step One: Clean the rear rollers
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product.
    Figure 2: Remove the rear access door
    Remove the rear access door
  4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around.
    Figure 3: Clean the rollers
    Graphic: Showing paper rollers
  5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
    Figure 4: Access door rollers
    Access door rollers
  6. Allow the rollers to dry completely.
  7. Reattach the rear access door. Push the door forward until it snaps into place.
Step two: Clean the pick roller
  1. Remove any paper from the paper tray.
  2. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product.
    Figure 5: Remove the rear access door
    Remove the rear access door
    Figure 6: Rear rollers and location of pick roller
    Image: Rear rollers and location of pick roller
  3. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the pick roller. Rotate the pick roller upward with your fingers to clean all the way around.
    Figure 7: Pick roller
    Image: Pick roller in the product
  4. Make sure that the pick roller and the rollers around it are clean, free of paper bits, and rotate freely.
  5. Allow the pick roller to dry completely.
  6. Reattach the rear access door. Push the door forward until it snaps into place.
  7. Load the tray with plain white paper.
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button ( ) to turn on the product.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
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Honor Student
djbittle
Posts: 3
Member Since: ‎12-17-2011
Message 3 of 4 (335 Views)

Re: fix for skewed pages?

yeah, did all that already...
Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 4 (331 Views)

Re: fix for skewed pages?

 

 

Align the ink cartridges


The HP All-in-One prompts you to align cartridges every time you install or replace an ink
cartridge. You can also align the ink cartridges at any time from the device control panel
or by using the software you installed with the device. Aligning the ink cartridges ensures
high-quality output.


NOTE: If you remove and reinstall the same ink cartridge, the device will not prompt
you to align the ink cartridges. It remembers the alignment values for that ink cartridge,
so you do not need to realign the ink cartridges.


To align the cartridges from the product control panel
1. Load letter or A4, unused, plain white paper in the input tray. For more information,
see Load media.
NOTE: If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. Press the (Setup) button on the product control panel.

3. Selects Tools and then select Align Cartridge.
The product prints an ink cartridge alignment sheet.
4. Place the alignment sheet face down on the scanner glass. For more information, see
Load an original on the scanner glass.
5. Press OK to scan the alignment sheet.
After the alignment sheet is scanned, alignment is complete. Recycle or discard the
alignment sheet.

 

To align the ink cartridges from the HP software
1. Load letter or A4, unused, plain white paper in the input tray. For more information,
see Load media.
NOTE: If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. Follow the instructions for your operating system. The product prints an ink cartridge
alignment sheet.
Windows
a. Open the Toolbox software. For instructions, see Open the Toolbox.
b. Click the Device Services tab.
c. Click Align the ink cartridges.

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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