10-01-2013 03:42 PM
I have a 5520 printer wirelessly connected to my new computer running windows 8. Got error message saying it's off line and won't print, how do I get it to print again?
10-02-2013 06:57 AM
Sorry that you are having a problem with the wireless connection.
Try to perform a hard reset on the printer. Unplug the power cord from the back. Leave it out for 30 seconds and plug it back in.
See if you can print a self-test page or printer status report from the printer itself.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
10-03-2013 06:36 PM
I am having the same problem. I can print reports off of the printer itself, but am having no luck when trying to print off of my laptop. I have previously been able to print from it, but recently it stopped working. I own an hp 5520 wireless printer, and am running off of a Windows 8 laptop. Any advice would be great.
01-24-2014 03:58 PM
I am also having this same issue... printer says it's connectd to my wireless network and can print test page.
WERE YOU GIVEN A SOLUTION? please help thank you
01-26-2014 05:49 AM
I have a HP5520 with the same problem. I tried a hard reset by taking the power cord out for 30s . It is still offline as far as my laptop with windows 7 is concerned but my wife's Apple seems to be able to do things with it. Please can we have a software update!
02-11-2014 01:44 PM
Your solution didn't work for me either. Obviously many folks have this problem. What's the real fix? Everytime I reboot my pc I go throught this hastle. I uninstall the printer and reinstall. Only solution I have found. Come on HP, you can do better than this.
03-03-2014 02:06 AM
Here's the detail. I have tried from a W7 laptop and my Mac Mini, same symptoms, also tried different routers, same!
Printer works fine, then when left alone for a while the home screen goes out, only light is power button.
Now when trying to print get a message on laptop saying printer is 'unavailable - offline'
Go to the printer and press power button screen lights up, press the wireless icon and it says connected and the signal indicator is good. Still can't print, still says its offline.
Then went my laptop and signed on to the router with 192.168.1.254 and the printer is NOT shown, all other devices are there.
Only fix is to do a power on reset on the printer, it then prints OK until it is left again for a while and we start all over again.
Ive a feeling this started after the last firmware update which, according to the description was supposed to fix this pb!
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)