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04-10-2012 03:22 PM - edited 10-11-2012 10:20 AM
Dragon Tips: "Things that Print"
The "All Things Printing and Wireless" help guide:
There are "how to" pages, instructions, a "common questions" page, and information on Troubleshooting if things try to become difficult!
Below find more specific help... READ first, and then decide what you need to do to make this work.
- Note that one of the fastest ways to assure an installation work the first time is to have that printer connected with an Ethernet cable to your router - even if you are going to "go wireless" later.
- When your printer is "going wireless", you can save some grief by going to the front panel on that printer and setting up the wireless "bits" ahead of time: the IP address (unless you are using DHCP), the name of your SSID group, the Pass Phrase (password) that allows you to get into your local wireless network. In other words, set up the router and the printer so they know about each other, and then install the printer software.
Reasons to Install Printer Software
- If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
- You might desire extra features for your printer, need extra tools to help with scheduled maintenance, or want to check the ink levels in your printer. The HP Solution Center is an integrated part of the Full Feature Software and provides these enhancements.
- For those printers that support ePrint, you should install the ePrint software.
Each of the software packages, when installed from CD or your HP printer's website, provide extra features for your HP printer beyond the basic windows drivers included in Windows 7.
ePrint is different from the Full Feature Software (and HP Solution Center). If you wish to use the extra ePrint features you must complete the following:
- Install the ePrint software,
- Print out your Web Services information sheet - your printer comes with instructions on how to do that - Register for an ePrint account,
- Sign up for an ePrint email address for your printer.
An example of using ePrint features: emailing pictures to the printer or using eFax.
Note that your regular printing and regular fax features on the printer work without the ePrint extras (registered account and ePrint email address).
Reference: EPrint – Help and Tips – Getting Started
Install Basic Driver, HP Printer Full Feature Software, or other software for your printer:
If you have the CD that came with your printer, use that to install your Printer software. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
Drivers control hardware connected to the computer (wired or wireless).
Software controls the programs that interact with the User.
- Go to the top of the forum page to Support and Drivers
- Enter your Printer Model information, and then go to Software and Drivers...
- Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
- Look for category Driver - Product Installation Software
- Select the appropriate Basic Driver, ePrint, or Full Feature Software, as appropriate
- Save the *.exe installation package on your computer
- Look for category Utility – Diagnostic Tools
- Select “HP Print and Scan Doctor” – Save the package on your computer.
- NOTE the name and the location of the file(s) when you save the file(s). The *.exe file(s) will likely save to the "Downloads “folder.
- Install the Software / Driver installation package(s). Install Utilities first, if applicable.
- If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
- Download and install the driver software before connecting the USB cable.
- After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update
There is sometimes a lot of information at your printer’s website, including manuals, how-to pages, and alerts for your printer. Be sure to take an extended look at what’s available.
Extra help for setting up your Wireless Printer:
Video Help in installing your wireless Printer:
Help Files - Print and Network Issues:
If the Printer is too old to support Full Feature Software:
If you are in the USA or in Canada, you can call Cloud Services for help with ePrint:
To access / use the scan menu on your ePrint printer (after installing the ePrint software):
Start > search / type "HP Scan" > Click to open HP Scan
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04-19-2013 12:59 PM
I understand that you're trying to setup a wireless connection on your printer.
I would take a look at the document below.
Let me know how it goes.
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Click "Accept as Solution" if it solved your problem, so others can find it.
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07-16-2013 10:19 AM
I have a wireless printer and on occassion works but very seldom. I have tried connecting it with the usb cord but it still does not work...