07-19-2013 07:41 AM
Sorry that you are having a problem with the carriage jam message.
Try to perform a hard reset on the printer. Unplug the power cord from the back. Leave it out for 30 seconds and plug it back in.
I have also found a link that may assist you with this problem.
Let me know if this helps.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.