• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-12-2013 11:37 PM

HP Recommended

Before the issue, it used to clean the printhead for a few mintues and I was able to use it, but now, the message won't go away and it keeps cleaning forever. I tried to unplugging the powercord and still having the same issue.

 

Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2013 09:19 AM - last edited on ‎02-23-2017 05:18 PM by HP Administrator

HP Recommended

I am happy to help you out.

 

Can you check the ink levels from your computer?    Click here for instructions.  What are the ink levels for each cartridge according to the ink gauge?

 

Can you do a hard reset in the order described in the following link?  Click Here

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎04-15-2013 10:05 AM

HP Recommended

Hi erin027,

 

I'd like to help.  Can you answer some questions?

  1. Can you give me the Model # for your printer?  An example would be A909g.
  2. What are your estimated ink levels for each cartridge ( according to the printer )?
  3. Is the printer plugged directly into a wall outlet and not a surge protector or battery backup?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Was this reply helpful? Yes No

‎04-15-2013 06:25 PM

HP Recommended

Thanks for helping me out!

 

1. Model#  Officejet Pro 8500 wireless. CB023A (on the back of the printer)

2. I can't tell the level because it won't take me to the homepage screen. It keeps cleaning and cleaning, but all of my inks are pretty full, because I replaced it recently.

3. It's connected with extention, not directly to a wall outlet.

Was this reply helpful? Yes No

‎04-16-2013 09:19 AM - last edited on ‎02-23-2017 05:18 PM by HP Administrator

HP Recommended

I am happy to help you out.

 

Can you check the ink levels from your computer?    Click here for instructions.  What are the ink levels for each cartridge according to the ink gauge?

 

Can you do a hard reset in the order described in the following link?  Click Here

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Was this reply helpful? Yes No

‎04-16-2013 08:52 PM

HP Recommended
Thank you so much!!!!
Was this reply helpful? Yes No

‎04-16-2013 09:50 PM

HP Recommended

You are welcome.  What happened?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Was this reply helpful? Yes No

‎04-16-2013 11:13 PM

HP Recommended

So after the hard reset, cleaning printhead message was gone and a new message came up, "Aligning printer". It printed out a few pages and then it went back to normal.

Was this reply helpful? Yes No

‎04-17-2013 09:03 AM

HP Recommended

Glad to here that the printer is back to normal.   Let me know if there is anything else I can do to help you.  🙂 

 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Was this reply helpful? Yes No

‎04-21-2013 12:45 PM

HP Recommended

HELP!!!  I have tried everything suggested and my printerhead keeps cleaning. It started when I replaced the cyan and yellow after receiving the message.  Then I got a message to change the magenta.  I used HP ink.  Now it just keep cleaning and cleaning to the point were my new cartridges read only a third full!!!  I have tried a hard reset.  I have tried uninstalling the printheads and ink after shutting it down. Do not know what else to do.  I am truly regretting buying a hp.  I paid nearly $300 for it and now almost another $90 worth of ink is gone.

Was this reply helpful? Yes No

‎04-22-2013 11:01 AM

HP Recommended

Hi suzeeq,

 

Can you answer some questions?

  1. Is your printer also an Officejet 8500?  What is the Model # and / or Product # for your printer?
  2. What is the ink level for each cartridge according to the printer?
  3. Is the printer plugged directly into a wall outlet?
  4. What is the operating system for your computer?
  5. Is the printer connected by a usb cable?

 

 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.