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‎04-22-2013 04:55 PM - edited ‎04-22-2013 04:57 PM

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1.  It is a Officejet Pro 8500A Plus. Model A910g

2.  Before the problem started I got a message to change the Yellow and Cyan which I did with HP 940XL ink.  I then got a message to change the Magenta which I did with HP 940XL ink.  This is when the problem started.  During the process of continual cleaning and problem solving, I was asked to replace the Black as well which is also HP 940XL ink.  The current levels now read Low on Cyan and Yellow.  Magenta less than a third full.  The black is full.

- My printhead status is good for both of them.

3.  Yes the printer was plugged into a surge protector but has been directly plugged into the wall outlet but this did not change anything. I even tried using another outlet.

4. Operating a Mac OS 10.6.8.

5. Yes I use a usb cable which I disconnected when trying the resets.

 

I have tried a hard reset several times, removing the cartridges and printhead and restarting, manually cleaning the printheads.  After one reset I was able to scan but then when I tried to print it restarted the printhead cleaning and kept repeating.  Once I was able to copy but from the scan bed but then it reverted to the printhead cleaning nightmare.  When I tried to copy from the auto feed that just went into printhead cleaning again.  Every other time it just goes straight into cleaning after powering on.  Just before I got the message to change the black cartridge the screen actually said aligning printheads but when I change the ink it went into the printhead cleaning/checking printer cycle again.

 

I am frustrated to no end.  I don't know whether I should waste anymore money getting the colored ink cartridges again but I know that I won't be able to even trouble shoot pretty soon without more ink.  Any help would be appreciated.  

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‎04-23-2013 09:06 AM

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Can you print a Printer Status Report and give me the Firmware Version  for the printer?  To print the report, press the right arrow on the printer control screen and then Setup / Reports / Printer Status Report.

 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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