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Sharonmayer
Posts: 4
Member Since: ‎05-12-2012
Message 1 of 8 (1,641 Views)

hp deskjet f4580: can get the printer "offline."

Can't get my printer to go online.  I have tried all the remedies from a google that I did:  unplug, unclick the 'use printer offline,' etc., and it won't react to any of those actions.  I have used it successfully for a couple of years; it has just in the last week decided to act up.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 8 (1,613 Views)

Re: hp deskjet f4580: can get the printer "offline."

Hi Sharonmayer,

 

Run the following utility.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041

 

I am an HP employee.

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Honor Student
Sharonmayer
Posts: 4
Member Since: ‎05-12-2012
Message 3 of 8 (1,577 Views)

Re: hp deskjet f4580: can get the printer "offline."

When I attempt to reinstall the driver, I get the following message which then aborts the install:  dot4_plugin.exe has stopped working.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 4 of 8 (1,574 Views)

Re: hp deskjet f4580: can get the printer "offline."

Hi Sharonmayer,

 

What error messages did you recieve when you ran the diagnostic tool from my last post?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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Honor Student
Sharonmayer
Posts: 4
Member Since: ‎05-12-2012
Message 5 of 8 (1,538 Views)

Re: hp deskjet f4580: can get the printer "offline."

The only error message I received was the "dot4_plugin.exe has stopped working" followed by another message "the extended attributes are inconsistent." 

 

When I ran the doctor program as instructed, it went through and found the three other printers I have as installed, but showed the 4580 as "not installed."  I continued through the driver install as instructed and that is when the above two messages appeared.

 

I have successfully used this printer for almost two years.  This problem started about a month ago when I added a new printer that we purchased for another computer in our house:  an HP Photosmart 7510.  My printer (the 4580) has not worked since.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 6 of 8 (1,527 Views)

Re: hp deskjet f4580: can get the printer "offline."

Hi Sharonmayer,

 

Try using the scrubber built into the CD or Download.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-73705-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-73705-2&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Sharonmayer
Posts: 4
Member Since: ‎05-12-2012
Message 7 of 8 (1,508 Views)

Re: hp deskjet f4580: can get the printer "offline."

After all of your suggestions, I am still getting the dot4_plugin.exe error message.

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 8 of 8 (1,499 Views)

Re: hp deskjet f4580: can get the printer "offline."

Hi Sharonmayer,

 

How do you have the printer connected to the computer?

 

What is the operating system on your computer?

 

Do you have the same issue on a different computer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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