Question
hp officejet 6700 premium keeps losing its wireless connection
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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 21 of 29 (1,155 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

Hi elkay,

 

Does the printer actually drop off the network or are you just loosing the communication between the Mac PC and the printer?

 

Print out the network configuration page, and then scan and attach it to your reply for me to analize.  Follow the steps below to print a network configuration page from the product control panel.

 

  1. Load plain, white paper in the product input tray.
  2. On the product control panel, touch the Right Arrow, and then touch Setup. The setup menu displays.
  3. Touch the Down Arrow, and then touch Reports.
  4. Touch Network Configuration Page. The product prints a network configuration page.

Do you notice this issue on more than one computer?

 

Follow the steps in the document below.

 

Printer Does Not Maintain Wireless Connection

 

I am an HP employee.

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Honor Student
Posts: 4
Member Since: ‎10-09-2013
Message 22 of 29 (1,148 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

It doesn't appear to be dropping off the network. It just drips its connection to the computer. I have the configuration page but I'm not sure how to attach it to this post. Maybe it's because I'm on my phone right now, but I don't see an image attachment button.
Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 23 of 29 (1,142 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

Hi elkay,

 

When you are on your computer you should be able to see the attachments line right below the post message screen. Have you tried Uninstalling the printer from the Mac, and then reinstall it using the current software at the link below?

 

HP Officejet Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8

 

Untitled.jpg

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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Honor Student
Posts: 4
Member Since: ‎10-09-2013
Message 24 of 29 (1,141 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

Sorry, I'm on my computer now and see how I can make an attachment.

 

On second thought I'm not completely sure that the printer is remaining connected to the wi-fi network.  It's hard to tell.

 

Attached are two copies of the network configuration page that I printed yesterday when I was working on this. On one you can see that it's not attached to the network, and on the second it is attached.

 

IMG_3490.jpgIMG_3491.jpg

Honor Student
Posts: 4
Member Since: ‎10-09-2013
Message 25 of 29 (1,140 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

Yes, I have tried uninstalling and reinstalling the printer.  I've also restarted my wi-fi and the computer and the printer. I've updated the firmware on the printer.  None of these things have changed the behaviors.

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 26 of 29 (1,132 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

Hi elkay,

 

Did you already follow the steps in the document below.

 

Printer Does Not Maintain Wireless Connection

 

What make and model of wireless router are you using?

 

How far is the printer from the router?

 

Have you tried connecting the printer to the router with an Ethernet cable to see if you experience the same issues?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
Posts: 16
Member Since: ‎02-08-2012
Message 27 of 29 (1,128 Views)

HP 6500 Wireless all in one does not scan

Dear PC WIZARD:

You solved my problem last year and gave me a download to get my printer to scan and it gave me the HP Solutions icon that I was used to using. Recently I killed that computer with a water spill and have a brand computer that now has the same problem with my Officejet 6500. It will not scan.  I went to the "4 share" site to download the file again and it's still there. But the site looks different and I am having trouble getting it to work. Can you help me again? Below I copied your old message to me. My new computer is using Windows8 while the one you gave me the directions for was using Windows7. Hopefully this driver will work.  I had downloaded a 14.zip that did not work and you were the only person to give the the correct download which was a 13.zip. Thank you,  dkg51 

  

Re: HP 6500 Wireless does not scan Options

Hi dkg51,

 

Go to this link http://www.4shared.com/folder/NsDAU6RP/_online.html, and then download the file (OJ6500cE709_Full_13.zip). When it has completely downloaded extract the files, and then run the setup.exe file to install the printer.

 

Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 28 of 29 (1,105 Views)

Re: HP 6500 Wireless all in one does not scan

Hi dkg51,

 

The file I gave you before is only for Win 7, and will not work on Win 8. Have you tried using the utility below?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems:

HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

http://www.hp.com/go/tools

Let me know what errors you receive?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
Posts: 1
Member Since: ‎05-11-2015
Message 29 of 29 (29 Views)

Re: hp officejet 6700 premium keeps losing its wireless connection

My printer connected for two pages of printing last night & it shows that it is connected now but it won't print any pages I try from my PC screen today and the usual troubleshooter that usually says Spooler problem doesnt show up just a notice there is an unsolvable problem.

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