11-04-2010 03:39 PM
I have just got a hp photosmart plus B210a but it fails to align the cartridges.
I have tried head cleans that pass.
Re tried the Align cartridges but still fails.
I am using Windows 7 (64 bit).
Hope some one can help.
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11-04-2010 04:39 PM
Are you using the ink cartridges that came with the printer?
The test page that was printed after running clean printhead, does it has print quality issue like the prints you see on this page?? Try to follow this troubleshooting steps too, click here.
If issue persisted after following these steps, call hp support at 1-800-474-6836 for any recommendations.
Hope these help!