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Student
Posts: 1
Member Since: ‎06-01-2013
Message 1 of 2 (296 Views)

hp printer goes offline after paper jam-can't get online

i have hp deskjet f335 all-in-one printer.  whenever there is a paper jam, once it is cleared, printer goes offline.

cannot get back online without calling support group.  i want to be able to fix this myself.  any help appreciated.

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Provost
Posts: 13,182
Member Since: ‎01-03-2011
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Re: hp printer goes offline after paper jam-can't get online

Hi,

Try following the HP Print and Scan doctor by seleting Fix Printing, I believe that hsould help resolving the problem.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-120776-1&cc=us&dlc=en&lc=en...

 

You may save it on your desktop for future use as well..

 

Hope that helps,

Shlomi

 

 

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