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jlfujs
Posts: 3
Member Since: ‎05-04-2012
Message 1 of 6 (265 Views)
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hpqpsutils02.dll error message

I'm running Win XP SP3 with an HP Photosmart C8100 All-In-One Series printer.  Each time I clic on HP Photosmart Essential 2.5 or 3.5, I receive an error message saying that the program can't run because hpqpsutils02.dll is missing and that I should try reinstall it.  OK!  But my question is where I can find this dll and install it.  A search on Google gave only results with companies offering a free scan then an incentive to buy their product to resolve the problem.

Any help would be much appreciated.

jlfujs

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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 6 (258 Views)

Re: hpqpsutils02.dll error message

Hi jlfujs,

 

Try using the scrubber built into the CD or Download.

 

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-52268-5&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-52268-5&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
jlfujs
Posts: 3
Member Since: ‎05-04-2012
Message 3 of 6 (251 Views)

Re: hpqpsutils02.dll error message

Thank you for your solution to my problem
Jean-Louis
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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 4 of 6 (245 Views)

Re: hpqpsutils02.dll error message

Hi jifujs,

 

Glad to hear the issue is resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
netsnote
Posts: 13
Member Since: ‎04-15-2012
Message 5 of 6 (238 Views)

Re: hpqpsutils02.dll error message

PC WIZARD,

A few weeks back I was having major issues trying to install/reinstall "hp solutions" . Truly a mess! My then OS was Vista. I have since upgraded to Windows 7 and everything is great!!  I used the download from hp website for my printing software.... I'm printing happily ever after!

 

Lynette

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 6 of 6 (236 Views)

Re: hpqpsutils02.dll error message

Hi Lynette,

 

Thank you for the update. I am glad to hear everything is working again for you. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation