09-17-2012 07:41 AM
What is the operating system on your computer?
How do you have the printer connected to the computer?
What application program are you attempting to print from?
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
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