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10-08-2011 05:02 PM
I have Windows 7 and I have a HP Officejet j4680, I could not use the instillation Cd to install the printer, but my computer found the driver. The problem is I need to scan something and the Windows fax scan program does not find the scanner. How do I make the computer recognize the scan part of the printer?
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10-09-2011 11:52 AM
Hi Sandy. I suggest if you could go to this website http://www.hp.com/customercare and search for your product from here. Once you do that please download the installer online to re register the printer on your computers system.
Because if you wont then the basic drivers wont install properly.
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