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sandylwiederhol
Posts: 1
Member Since: ‎10-08-2011
Message 1 of 2 (1,804 Views)
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i have a hp officejet j4680 printer, and windows 7. i can not use the cd to install for scan.

I have Windows 7 and I have a HP Officejet j4680, I could not use the instillation Cd to install the printer, but my computer found the driver. The problem is I need to scan something and the Windows fax scan program does not find the scanner. How do I make the computer recognize the scan part of the printer?

Thanks Sandy

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cclevinger
Posts: 49
Member Since: ‎09-30-2011
Message 2 of 2 (1,772 Views)

Re: i have a hp officejet j4680 printer, and windows 7. i can not use the cd to install for scan.

Hi Sandy. I suggest if you could go to this website http://www.hp.com/customercare and search for your product from here. Once you do that please download the installer online to re register the printer on your computers system.

 

Because if you wont then the basic drivers wont install properly.

 

Thanks!

I do work for HP. But i speak for myself.

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