i want to scan, "scan error try scan from computer" (8206 Views)
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Student
maxxie11
Posts: 1
Member Since: ‎11-16-2011
Message 1 of 5 (8,206 Views)

i want to scan, "scan error try scan from computer"

I just got this and everything is working fine except I can not use the scan function. I get an error message that says "scan error try scan from computer"

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 5 (8,180 Views)

Re: i want to scan, "scan error try scan from computer"

[ Edited ]

Hi maxxie11,

 

What printer do you have?

 

Try the following steps below. Let me know if you are able to scan after running the steps.

 

Follow these steps to enable the scan connection between the product and your computer.
IMPORTANT: To send scans from your product to a computer over a network, you must enable the Activate Scan to Computer connection from the HP software after the computer restarts, hibernates, or enters sleep mode (hard disc shuts down).
  1. Press the Power button ( ) to turn the product on.
  2. Open the HP software using one of the following methods:
     
  3. Double-click the product icon ( ) on your desktop.
  4. Click Start ( ), click All Programs , click the HP folder, click the folder with the name of your product series, and then click your product.
  5.  Under Scanner Actions , click Activate Scan to Computer .
  6. Try to scan from the product control panel.
     
I am an HP employee.

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EI Student
Student
EI
Posts: 1
Member Since: ‎05-08-2012
Message 3 of 5 (7,508 Views)

Re: i want to scan, "scan error try scan from computer"

I dont see "Scanner Action" under my product (step 5 of your instruction)

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 5 (7,505 Views)

Re: i want to scan, "scan error try scan from computer"

Hi El,

 

What printer do you have?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
MaiLy
Posts: 1
Member Since: ‎01-31-2014
Message 5 of 5 (1,927 Views)

Re: i want to scan, "scan error try scan from computer"

Hello,

 

I don't see/have the Activation button in the HP folder, which I downloaded the software for the printer deskjet 3050 wireless. I am using MacBook and for some reason the HP printer disk was not read by the driver. The print function works but not the scan function.

 

Thank You,

 

Mai

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