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Papydove
Posts: 7
Member Since: ‎02-19-2012
Message 1 of 6 (1,180 Views)
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i would like to stop the pop-ups i constantly receive from hp asking me to buy their ink cartridges.

Re:HPDeskjet D1660 Pinter 

 

Can someone tell me what to disconnect to stop the constant pop-ups I receive from HP asking me to buy their ink cartridges.

Thank you.

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ibangel212
Posts: 4
Member Since: ‎02-19-2012
Message 2 of 6 (1,171 Views)

Re: i would like to stop the pop-ups i constantly receive from hp asking me to buy their ink cartrid

ur settings shld have and notificaton alert option
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Dean
Dragon-Fur
Posts: 7,584
Member Since: ‎04-14-2009
Message 3 of 6 (1,167 Views)

Re: i would like to stop the pop-ups i constantly receive from hp asking me to buy their ink cartrid

Hi PapyDove,

 

Ibangel is right... Look in your HP Solution Center - there might be something in there that is set to "bug me about ink cartridges".  ... Maybe under "Shop for supplies"  or Settings...

 

 

 

 

Kind Regards,
Dragon-Fur
Top Student
Papydove
Posts: 7
Member Since: ‎02-19-2012
Message 4 of 6 (1,154 Views)

Re: i would like to stop the pop-ups i constantly receive from hp asking me to buy their ink cartrid

Thank you Dragon Fur - I changed my subscriptions options as you suggested and hope this will work.

Thanks for your input.

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Papydove
Posts: 7
Member Since: ‎02-19-2012
Message 5 of 6 (1,141 Views)

Re: i would like to stop the pop-ups i constantly receive from hp asking me to buy their ink cartrid

I have followed all of your instructions - even upgraded my Pop Up blocks in Explorer, to "high" and guess

what?  The Pop Ups are back.............. PLEASE HELP.  Thanks.

Dean
Dragon-Fur
Posts: 7,584
Member Since: ‎04-14-2009
Message 6 of 6 (1,130 Views)

Re: i would like to stop the pop-ups i constantly receive from hp asking me to buy their ink cartrid

Hi PapyDove,

 

Rats!  I admit that I've never seen this. I did look again around and I found something interesting.

 

Apparently, some flavor of the "ink cartridge popup message" has been around for a long time.  I ran across an article written about a similar issue, dated 2003.  The language used by the author was decidedly crude; the owner of the two printers was upset.  The description sounded very similar to what you describe.

 

There are two possible themes:  this is indeed some nefarious message from HP about the purchase of ink cartridges that has been buried in the printer software for your printer.  This is a minor disaster since the printer software provides such nice features for the printer.  One would think turning off the notices would work - apparently not-so-much.

 

The second theme:  malware infection.  If you don't have ANY other popups and you are elsewise fully protected... then it's likely that first scenerio.  Double-Rats.

 

You might try reinstalling the printer software - see if there is a way to "custom" install the software and then select to NOT install the part about "HP shopping" for supplies.

 

No other ideas at the moment... I'll check some more and see if I can find any way around this.

 

 

I hope this helps!

                                   

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Dragon-Fur
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