03-26-2013 08:38 AM
I understand that your printer is showing ink system failure. I am linking you to a troubleshooting document that maybe able to assist.
Let me know how it goes.
05-09-2013 12:43 AM
Hope the previous Troubleshooting steps works for you.
Subsequently, you might want try out this if it does not:
Is your printer still within warranty?
Although I am an HP employee, I speak for myself.
06-25-2014 07:40 AM
Not sure if this is a permanent fix, but it worked for me, and is working now.
I found that if I reset the printhead several times, sometimes the printer would return to normal and work for awhile. After several times of doing this, I found that if I "lifted" the printhead as much as possible without releasing the latch, that seemed to return the printer to normal operation. So I pulled the printhead out, and determined what part of it needed to be "shimmed" to keep it "up". On the back bottom there are 2 small (about 1/4" X 1/4") square "blocks" that hold the printhead in place when latched in. Just forward (toward front of printer) there are 2 skinny plastic "rails" that the printhead rests on. I took a roll of black electrical tape and cut sections about 5/16" wide, and wrapped 2 layers over the plastic "rails" to effectively raise the printhead about .025". (That is 25 thousands, not 1/4).
I will post later if I get more failure messages. It is working for now--
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)