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Top Student
Yannicko
Posts: 5
Member Since: ‎04-11-2013
Message 1 of 12 (2,293 Views)
Accepted Solution

installation Error

[ Edited ]

ENGLISH

I can not install my HP printer to my HP Windows 8 Computers X64
Printer HP Officejet 6500a Plus
installation Error

Invocation of Driver Package Install Error 13 has yielded package 'C: \ Program Files \ HP \ HP Officejet 6500 E710n-z \ DriverStore \ Pipeline \ hpvpl09.inf

 

Can anyone help me?

 

PS. the error is translated from Dutch to English

 

DUTCH

Ik kan mijn printer HP niet installeren op mijn HP Windows 8 Computer X64

Installatiefout

Aanroep van DriverPackageInstall heeft fout 13 opgeleverd voor pakket 'C:\Program Files\HP\HP Officejet 6500 E710n-z\Driverstore\Pipeline\hpvpl09.inf

Kan iemand mij helpen?
PS. de error is vertaald van nederlands naar engels

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 12 (2,273 Views)

Re: installation Error

Hello,

 

Quick question are you installing the software from the Cd or Website? 

 

 

Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
 
I really appreciate it!
 
Thanks!
 

 

Top Student
Yannicko
Posts: 5
Member Since: ‎04-11-2013
Message 3 of 12 (2,269 Views)

Re: installation Error

From the website

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 12 (2,262 Views)

Re: installation Error

[ Edited ]

 

When does this error occur, during the installation? When during the installation? 

 

Does this happen when you're downloading the drivers from the HP website? 

 

Are these the drivers you're trying to install?

 

 

Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

 

I really appreciate it!

 

Thanks!

 

Top Student
Yannicko
Posts: 5
Member Since: ‎04-11-2013
Message 5 of 12 (2,258 Views)

Re: installation Error

When installing the basic software for the printer

Also with drivers from the website does he do that

He walks a little while and then comes the message that the installation failed

yes it's those drivers that I have tried to install

 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 12 (2,250 Views)

Re: installation Error

OK, go into the temp folder and delete everything in it.

 

Go to the start menu>Type in %temp% and press enter. 

 

It should look like this

 

Capture.PNG

 

Go ahead and uninstall any software already installed for the printer. 

 

After this follow the link I gave you in the above post for the drivers and try installing them again. 

 

 

Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
 
I really appreciate it!
 
Thanks!
 

 

Top Student
Yannicko
Posts: 5
Member Since: ‎04-11-2013
Message 7 of 12 (2,249 Views)

Re: installation Error

HPSLPSVC64.DLL from HEWLETT-PACKARD Co. Can i don't delete

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 8 of 12 (2,242 Views)

Re: installation Error

OK, there will be a couple of files that will not allow you to remove them. 

 

 

Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
 
I really appreciate it!
 
Thanks!
 
Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 9 of 12 (2,235 Views)

Re: installation Error

[ Edited ]

Thanks for letting the community know what resolved the issue. 

 

Also, thanks for the KUDOS!

 

Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

 

I really appreciate it!

 

Thanks!

Student
diamonhead
Posts: 1
Member Since: ‎09-29-2013
Message 10 of 12 (1,786 Views)

Re: installation Error

I am attempting to install an HP PSC All-in-One Printer on a Pavilion 23 that runs on Windows .  I receive an error message -20.  Does this mean that the printer is too old to work on my new system?  If I can use this printer, how do set it up to print using Windows 8?

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