04-11-2013 05:10 AM - edited 04-11-2013 05:13 AM
I can not install my HP printer to my HP Windows 8 Computers X64
Printer HP Officejet 6500a Plus
Invocation of Driver Package Install Error 13 has yielded package 'C: \ Program Files \ HP \ HP Officejet 6500 E710n-z \ DriverStore \ Pipeline \ hpvpl09.inf
Can anyone help me?
PS. the error is translated from Dutch to English
Ik kan mijn printer HP niet installeren op mijn HP Windows 8 Computer X64
Aanroep van DriverPackageInstall heeft fout 13 opgeleverd voor pakket 'C:\Program Files\HP\HP Officejet 6500 E710n-z\Driverstore\Pipeline\hpvpl09.inf
Kan iemand mij helpen?
PS. de error is vertaald van nederlands naar engels
This question was solved. View Solution.
04-12-2013 08:13 AM
Quick question are you installing the software from the Cd or Website?
04-12-2013 08:38 AM - edited 04-12-2013 08:38 AM
When does this error occur, during the installation? When during the installation?
Does this happen when you're downloading the drivers from the HP website?
Are these the drivers you're trying to install?
Also, remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
04-12-2013 08:42 AM
When installing the basic software for the printer
Also with drivers from the website does he do that
He walks a little while and then comes the message that the installation failed
yes it's those drivers that I have tried to install
04-12-2013 08:49 AM
OK, go into the temp folder and delete everything in it.
Go to the start menu>Type in %temp% and press enter.
It should look like this
Go ahead and uninstall any software already installed for the printer.
After this follow the link I gave you in the above post for the drivers and try installing them again.
04-12-2013 08:58 AM
OK, there will be a couple of files that will not allow you to remove them.
04-12-2013 10:00 AM - edited 04-12-2013 10:05 AM
Thanks for letting the community know what resolved the issue.
Also, thanks for the KUDOS!
Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
I really appreciate it!
09-29-2013 04:07 PM
I am attempting to install an HP PSC All-in-One Printer on a Pavilion 23 that runs on Windows . I receive an error message -20. Does this mean that the printer is too old to work on my new system? If I can use this printer, how do set it up to print using Windows 8?